Unified Communications Support Specialist

Unified Communications Support Specialist

Job Description
Position Overvie wAre you a hands-on IT professional with a foundation in Cisco voice technologies who loves being in the field rather than stuck at a single desk ?We are seeking a proactive, mobile Unified Communications Support Specialist to serve as our primary on-site technical resource across our healthcare network, including Jamaica Hospital Medical Center (JHMC), Flushing Hospital Medical Center (FHMC), and our affiliated TJH Medical Services clinics .
Working directly as the local extension of our remote Senior Engineering team (including a Senior CCIE), you will be our "eyes, ears, and hands" on the ground. This role requires local multi-site mobility to handle hardware deployment, level 1 troubleshooting, and immediate user support within a fast-paced, critical clinical environment . Key Responsibiliti
• esMulti-Site On-Site Support: Act as the dedicated local touchpoint for Cisco IP phones, voice gateways, and legacy telecom hardware across multiple hospital campuses and outpatient clinic location
• s.
Level 1 Cisco UC Management: Handle basic administrative tasks within Cisco Unified Communications Manager (CUCM) and Unity Connection, including user provisioning, password resets, basic MACDs (Moves, Adds, Changes, Deletions), and endpoint registratio
• n.
Rapid Incident Response: Own and resolve voice-related Helpdesk tickets at the point of care, minimizing downtime for clinical and administrative staf
• f.
Remote Team Collaboration: Serve as the physical "hands-and-feet" extension for remote Senior Engineers during complex system diagnostics, localized hardware failures, infrastructure upgrades, or packet capture
• s.
Hardware Lifecycle & Patching: Manage local hardware inventories, handle physical staging and deployment, and manage physical infrastructure connections (data closet patching, cross-connects
• ).
Documentation: Maintain accurate on-site inventory records of voice equipment and update local documentation or rack diagrams as changes occu r. Required Qualifications & Ski
• llsExperience: 2 to 4 years of enterprise IT support, desktop support, or telecom experience, with a heavy preference for fast-paced, multi-site healthcare or hospital environmen
• ts.
Technical Familiarity: Practical, foundational knowledge of Cisco Collaboration solutions (CUCM, Unity Connection, Cisco IP endpoints, and general VoIP principle
• s).
On-Site Mobility: Must possess the ability and willingness to travel locally between main hospital facilities and community-based TJH clinics as operational needs and ticketing demands dicta
• te.
Hands-on Technical Aptitude: Comfortable working inside network closets, handling physical network cabling (Cat5e/6), and standard telecom hardwa
• re.
Strong Communication: Exceptional interpersonal skills to interface directly and professionally with clinical staff, combined with the ability to relay technical details clearly to remote senior enginee
• rs.
Problem-Solving: A resourceful, autonomous mindset with the ability to follow technical documentation and execute remote instructions during critical troubleshooting windo ws. Preferred Qualificat
• ionsCCST (Cisco Certified Support Technician) or CCNA certificat
• ion.
Prior experience navigating the unique operational, safety, and compliance demands of a healthcare facil ity. Work loc ationHybrid work schedule (3 days in office, 2 days remote)
- first 90 days are on fully in office (Jamaica , NY) Compen sationThe compensation for this role includes a salary range of $75,000
- $95,000 (negotiable). This range and total compensation reflect consideration of several factors, including skills, experience, training, certifications, and organizational needs.