Adv Med Support Assistant

Summary The incumbent serves as a Medical Support Assistant within Inpatient Mental Health and Acute Care Nursing Service. He/she works at the William S. Middleton Memorial Veterans Hospital
- which is a tertiary care
- teaching hospital affiliated with the University of Wisconsin Medical Center. The purpose of this position is to serve as a Health Unit Coordinator (HUC) with the responsibility for clerical management and coordination of patient movement on the inpatient units Qualifications Basic

Requirements:
• US Citizenship is required
• (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005
- Part II
- Chapter 3
- Section A
- paragraph 3.g.)
• ENGLISH: Must be proficient in basic written and spoken English
• EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical
- office
- customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant
• OR Must have successfully completed one (1) year above high school
• This education must have been obtained in an accredited technical school
- junior college
- college or university
• One year of full-time academic study is defined as 30 semester hours
- 45 quarter hours
- or the equivalent in a college or university
• (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level
• (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE
- YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION
• GS-06
- Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics
- specialties
- and/or care in the community resources
•

Experience:
One year of experience equivalent to the GS-5 grade level
• At this grade level
- experience consists of: scheduling
- canceling
- re-scheduling patient appointments and/or consults
• entering no-show information
• monitoring appointment requests from multiple electronic sources
• participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• monitoring both inpatient and outpatient appointments
• verifying and updating demographics and insurance information when patients check-in for appointments
• AND Demonstrated Knowledge
- Skills and Abilities: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors
- nurse practitioners
- physician assistants
- psychologists
- psychiatrists
- social workers
- clinical pharmacists
- and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize [work to meet deadlines
- ensuring compliance with established processes
- policies
- and regulations
• Ability to communicate tactfully and effectively
- electronically
- by phone
- in person
- and in writing
- with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels
- as well as resolving patient concerns
• Advanced knowledge of the technical health care process (including
- but not limited to
- scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow
- and patient support care administrative functions to include
- but not limited to appointment cycles
- outside patient referrals
- follow-up care
- overbooking
- provider availability
- etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Reference: For more information on this qualification standard
- please visit https://www.va.gov/ohrm/QualificationStandards/. Duties
• VA Careers
- Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional FUNCTIONS OR SCOPES OF PRACTICE
• The Advanced MSA monitors and makes work assignments
- provides input on performance
- resolves daily workplace issues and maintains efficient workflow
• Assignments at this level include
- but are not limited to: assuring coverage of all areas of responsibility
• conducting ongoing reviews to ensure quality of work
• ensuring accurate and timely scheduling of appointments
• providing guidance to staff members to include changes in policies and procedures
• distributing and balancing workload
• creating and maintaining employee work schedules
• orienting and providing on-the job training for new and current employees
• ensuring all training requirements are met
• organizing the work structure of his/her assigned areas
• and acting as liaison between MSA and staff in order to resolve day to day conflicts
• These duties are performed by the incumbent at least 25% of the time
• The work that is led involves providing clinical and clerical support duties for a variety of inpatient care program as described below: a
• Clerical Duties Include: Verifies non-medication physician orders related to inter-unit/facility transfers
- diet
- lab work
- and consults
• transcribes to the patient spreadsheet
• Identifies STAT and emergency orders and informs nursing staff immediately
• Follows Patient Safety Goal procedures for patient identification
- use of abbreviations
- reporting critical information
- universal protocols and patient injury prevention
• b
• Interpersonal Relations and Communication Responsibilities include: Notifies the Admission Coordinator (during administrative hours) immediately of all active discharge orders for a patient and when the patient is discharged from the unit
• On off tours
- notifies the AOD
• Demonstrates customer service and positive interpersonal skills that promote positive public relations
• Adhere to a standard of hospital ethics that ensure discretion and privacy in confidential matters
• c
• Patient Care Duties include: Performs various patient centered duties as assigned by the Chief of Inpatient Nursing/Nurse Manager as workload permits
• This may include transporting non-sedated or non-critical patients and performing duties where competencies have been verified
• Answers patient call lights and takes action to assure the safety and comfort of the patient
• Work Schedule: Day Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave
- 13 days of sick leave
- 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual
- based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment
- up to 12 weeks of paid parental leave in connection with the birth
- adoption
- or foster care placement of a child
• Child Care Subsidy: After 60 days of employment
- full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 01129F Permanent Change of Station (PCS): Not Authorized