Community Engagement Associate
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• Serve as on-site point of contact
• Develop and implement innovative strategies to foster connections among community members and encourage active participation.
• Serve as the main point of contact for all member inquiries and needs via email, phone, and in-person interactions when necessary.
• Curate, plan, and execute engaging events hosted by The Maze, ensuring they meet the interests and needs of the community.
• Assist with member-hosted events by fielding requests, managing the community calendar, and serving as the day-of point person to ensure seamless execution.
• Field and analyze member feedback to continuously improve offerings and address member needs
• Generate creative ideas for and write all member communications aimed at engaging members, promoting events, and enhancing overall community visibility
• Host new member onboarding to ensure members are set up for a successful membership
• Moderate the online community, ensuring a positive and constructive environment for all members.
• Manage and update member CRM
• Own Cornerstone Community groups, which includes curation, communication, and any changes What We Look For
• Located in NYC — required to be on-site 5 days a week
• Experience and interest in community engagement, member relations, or similar roles, with a track record of fostering connections and participation.
• Experience planning and executing events, including logistics management and day-of coordination, demonstrating strong organizational skills.
• Strong customer service skills, with experience responding to inquiries and addressing member needs in a professional and timely manner.
• Exceptional writing and verbal communication skills, with the ability to convey ideas clearly and effectively to diverse audiences
• Familiarity with collecting and analyzing feedback from community members to inform improvements and enhance member satisfaction.
• Proficiency in using digital communication platforms (e.g., Slack, email marketing tools) and social media for community engagement and outreach
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