Operations Manager

Purpose The Operations Manager – Arbor Care leads and manages all field operations within the Arbor Care division. This role ensures safe, efficient, and high-quality tree care services by overseeing crews, schedules, equipment, job costing, and workflow, while supporting customer satisfaction, compliance, team development, and profitable growth. Essential Duties and Responsibilities
· Manage day-to-day Arbor Care operations, including scheduling, dispatching, job oversight, and quality control.
· Ensure all work is completed safely, on time, and within budget.
· Oversee job planning, crew assignments, and coordination with sales, estimators, and support teams.
· Monitor job costing, production rates, and labor utilization to drive profitability.
· Enforce all safety protocols, PPE requirements, and OSHA/ANSI standards relevant to tree care operations.
· Conduct jobsite audits, safety briefings, and accident investigations.
· Ensure compliance with environmental and equipment regulations.
· Supervise Arbor Care crew leaders, climbers, ground crew, and equipment operators.
· Recruit, onboard, train, and mentor team members to build a high-performing workforce.
· Track performance, address corrective actions, and support employee development.
· Serve as point of contact for escalations, service concerns, and quality expectations.
· Collaborate with sales and account managers to ensure scope clarity and seamless execution.
· Support customer retention through consistent communication and service excellence.
· Oversee maintenance, repairs, and inspections of all Arbor Care equipment, including aerial lifts, chippers, saws, and fleet vehicles.
· Coordinate with mechanics and procurement on equipment needs and replacement planning.
· Maintain inventory of tools, PPE, and consumables.
· Review timesheets, production logs, equipment usage, and job documentation.
· Track KPIs such as revenue per crew day, safety metrics, job profitability, and work completion rates.
· Participate in operational planning, budgeting, and process improvement initiatives.
· Other duties as assigned. Qualifications Experience
· 3–5+ years of experience in tree care, arboriculture, or green industry operations.
· Experience in a high-volume service operation or multi-crew environment preferred. Licenses and Certifications
· Valid driver’s license required; Commercial Driver’s License (CDL) preferred, or ability to obtain.
· ISA Certified Arborist, TCIA Certified Treecare Safety Professional (CTSP), or related certifications preferred. Skills and Proficiencies
· Strong leadership and team management skills.
· Working knowledge of tree biology, pruning standards, rigging, removals, and equipment operation.
· Understanding of ANSI A300, ANSI Z133, and general safety regulations.
· Excellent communication, planning, and problem-solving abilities.
· Familiarity with job costing, scheduling software, and CRM/sales platforms preferred. Core Competencies Safety-driven leadership
• Operational excellence
• Customer focus
• Team development
• Accountability and integrity
• Decision-making and prioritization Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ability to walk jobsites, inspect work, and occasionally assist with field tasks.
· Ability to lift up to 50 lbs.
· Ability to work outdoors in varying weather conditions year-round.
· Work is performed in a combination of office, field, and jobsite settings, with regular interaction with crews, customers, and management.
• This

job description
is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change at any time with or without notice. This document does not create an employment contract; employment with Ethoscapes remains at will.