Customer Service Manager

3 days ago
Glendale, Wisconsin, United States Bank Five Nine (Community Bank) Full-time
Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider. As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures. Essential Functions: The Customer Service Manager responsibilities include:
• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis. The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand. Must Haves:
• High school diploma or G.
E.
D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment Preferred to Have:
• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience. Why Bank Five Nine: We’ve been in business over 167 years, and we’re just getting started Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859 We’re excited to be named a Top Place to Work for 17 years in a row and proud to be a place that people love to come to work every day. We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals

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