Customer Service Representative

21 hours ago

Phoenix, Arizona, United States Dew Software Full-time
The Customer Service Representative provides customer support for order processing, deliveries, returns, and urgent service requirements. The role involves managing customer orders in SAP, coordinating with warehouses and logistics teams, handling machine-down orders, tracking shipments, and ensuring timely customer communication and issue resolution. Job Title: Customer Service Representative

Location:
Phoenix, AZ (Hybrid) Duration: 12 Months Work Schedule: Monday–Friday, 7:00 AM–4:00 PM (Must be available to work weekends and holidays as needed) Required & Mandatory Skills
• Experience in a customer service or call center environment.
• Hands-on experience with SAP order entry and order management.
• Familiarity with logistics, shipment tracking, and delivery coordination.
• Experience handling customer orders, returns (RMAs), exchanges, and service orders.
• Experience managing urgent or machine-down service orders.
• Proficiency in Microsoft Excel for inventory tracking and reporting.
• Strong verbal and written communication skills.
• Ability to coordinate with customers, warehouses, logistics, sales, and service teams.
• Ability to manage multiple priorities and resolve customer issues efficiently.
• Accurate data entry and record-keeping skills. Preferred (Not Mandatory):
• Semiconductor industry or similar manufacturing industry experience.
• Familiarity with AI tools for customer service support.