Sales Engineer

12 hours ago
Phoenix, Arizona, United States Revmo Full-time
We're looking for a technical seller who has built, deployed or sold voice AI and can make it real for buyers. You'll partner with our sales leaders from first discovery to signed contract, then onboard each customer yourself and make sure they go live on what we promised. You'll need real depth in both telephony and AI. Responsibilities
• Map the buyer's call flows, contact-center stack, telephony and systems of record, and scope integrations with CRMs, reservations, ordering, POS and ticketing.
• Build tailored demos on a prospect's own use cases, turn around RFP demos fast (often in 24 hours), and keep our demo library and demo lines current.
• Set up listen-in agents that show prospects their missed calls and lost revenue, then run pilots with clear success criteria.
• Lead security questionnaires and IT reviews on architecture, data handling and compliance.
• Own each customer after close: configure agents across every location, run the telephony cutover (forwarding or porting, transfer numbers, SMS testing), set up integrations and stay through go-live.
• Review live-call transcripts, fix prompts where agents miss policy or frustrate callers, and handle agent changes escalated from support.
• Enable service provider partners, and bring field feedback on features, integrations and competitors to product.
• Set priorities for the sales engineering team, and write the runbooks, templates and docs that let it scale Qualifications
• 3+ years as a sales engineer, solutions engineer or solutions architect at a B2B technology company.
• Hands-on voice AI

experience:
building, deploying or selling voice agents, conversational AI or speech technology (for example LLM-based voice agents, speech-to-text and text-to-speech, or AI-powered IVR).
• Strong telephony and contact-center knowledge: SIP, carriers, call forwarding and number porting, SMS, IVR and CCaaS.
• Experience scoping integrations with CRMs and other business systems through APIs and webhooks.
• Experience onboarding customers onto a software platform, from kickoff and configuration through go-live.
• Experience leading security and IT reviews with enterprise buyers.
• A strong presenter who can explain technical detail to executives and engineers alike. Nice to Have
• Experience at a voice AI, conversational AI or CCaaS company.
• Experience supporting telecom or service provider partnerships.
• Scripting or prompt-design skills for building agent flows and demos.
• Experience selling into restaurants, automotive, healthcare, retail or other multi-location businesses.
• Based in the Phoenix area.

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