IT Service Operations Manager – Automotive Technology

17 hours ago

Novi, Michigan, United States Boulder Connect Full-time
Role: Service Operations Manager responsible for overseeing daily IT service delivery within the automotive technology sector. Responsibilities
• Lead service teams to ensure efficient delivery of automotive diagnostic, telematics, and software integration projects.
• Coordinate schedules, manage SLAs, and ensure timely resolution of complex technical issues for vehicle and fleet clients.
• Optimize service workflows, monitor KPIs, and refine support processes to enhance operational efficiency.
• Collaborate with engineers and technicians to deploy software upgrades and technical solutions.
• Mentor staff, promote continuous improvement, and foster a culture of innovation, quality, and customer satisfaction. Qualifications & Skills
• Strong leadership and team management abilities.
• Experience in IT service delivery, ideally within automotive or related technology fields.
• Excellent problem-solving skills and technical troubleshooting expertise.
• Ability to coordinate multiple projects and manage customer expectations effectively.
• Focus on process improvement, customer experience, and fostering a collaborative work environment.