Computer User Support
1 day ago
Phoenix, Arizona, United States
DeHubs Ltd
Full-time
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We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.
Key Responsibilities
• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used Requirements
• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work Benefits
• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage
Key Responsibilities
• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used Requirements
• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work Benefits
• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage