Branch Manager
2 weeks ago
Stroudsburg, Pennsylvania, United States
AAA North Penn
Full-time
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Lead. Grow. Make an Impact.
Are you a hands-on leader who thrives in a fast-paced, customer-focused environment?
Join AAA North Penn as a Branch Manager and take ownership of a dynamic branch where you’ll lead a team, drive business growth, and deliver exceptional member experiences every day.
What You’ll Do
As a Regional Branch Manager, you’ll be the driving force behind your branch’s success:
Lead & Inspire a Team
Manage, coach, and develop a team of 1–8 employees
Foster a positive, high-performance culture
Provide ongoing feedback, training, and performance evaluations
Own Branch Operations
Oversee daily operations, scheduling, and workflow
Ensure smooth, efficient, and compliant processes
Maintain branch standards, inventory, and overall facility upkeep
Deliver Exceptional Member Experiences
Step in to support front-line service when needed (licenses, titles, memberships, travel services)
Ensure every member interaction reflects AAA’s commitment to excellence
Drive Growth & Sales
Identify and pursue new business opportunities
Coach your team to uncover customer needs and close sales
Promote AAA products, services, and travel offerings
Manage the Business
Monitor performance metrics and prepare reports
Handle basic financial operations (deposits, balancing, bill payments)
What You Bring
Bachelor’s degree
5–8 years of relevant experience
2+ years of leadership experience in customer service, retail, or operations
Strong leadership, communication, and organizational skills
Sales mindset with the ability to coach others to succeed
Comfort with technology and business systems
Knowledge of travel services is a plus
Required Certifications
Notary Public (or ability to obtain)
Certified PennDOT License/Title Agent (or ability to obtain)
Why Join AAA North Penn?
Leadership Impact: Run your own branch and shape its success
Variety: No two days are the same—lead, serve, and grow the business
Growth Opportunities: Develop your leadership career within a trusted brand
Community Presence: Be part of an organization members rely on every day
Benefits & Perks
We value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. As a Branch Manager, you’ll enjoy competitive compensation along with performance-based incentives. Our benefits include medical, dental, and vision coverage, a 401(k) plan with company match, paid time off, and paid holidays. We also provide opportunities for professional development, leadership training, and career advancement within the organization. Additional perks include employee discounts, wellness programs, and access to exclusive AAA member services.
Additional Information
Candidates must successfully pass a background check and drug/alcohol screening.
Must be available to work during the branch’s operating hours.
Ready to Lead?
Apply today and bring your leadership, customer focus, and drive for results to AAA North Penn.