Parts & Service Advisor

4 days ago
Lebanon, Pennsylvania, United States PowerPro Equipment Full-time


Job Description
Position: Service & Parts Advisor Department: Parts & Service Reporting to: Store Manager Status & Schedule: Full Time; M-F with Saturday Rotation (see Store Hours) Primary Purpose
• The Parts & Service Advisor is responsible for the overall success of the assigned Department
• Model and communicate The PowerPro Advantage to Customers and Team
• Provide excellent customer service to current and prospective customers
• Increase Power Pro reputation and develop business growth Position Responsibilities
• Customer Experience Champion:
• Greet Customers, walk-in or phone, with supportive manner to earn their business
• Embrace and support positive change for Lebanon Location with all internal and external Customers
• Generate excitement for PowerPro products and services for all Customers
• Service Management:
• Schedule service work for technicians in shop, in order of priority: new/used equipment sales, rental fleet and trades, Customer breakdowns, preventive maintenance
• Recommend repairs, provide estimates, and schedule/coordinate timely repairs for both external Customers, warranty repairs, and new/used/rental equipment prep for sale
• Complete necessary work order processing in computer system – including detail of work performed, parts used, time required – at time of service work completed
• Follow manufacturer warranty guidelines for pre-authorization and submittal of claims
• Ensure warranty claims are processed timely and follow through warranty status to maximize warranty recovery and minimize warranty receivables
• Collect payments from COD accounts at time of service, prior to returning equipment
• Coordinate return of equipment with delivery personnel
• Maintain PowerPro rental fleet in accordance with Rental Manager expectations
• Accept service work for Hustler, Toro, Spartan, Stihl, Branson, Mahindra, Ventrac, and other compact utility, turf, and outdoor power equipment
• Provide hands-on service work when necessary for training and teaching purposes
• Dispatch Snow Emergency and road service work when necessary Company Description For over 50 years, PowerPro Equipment has been a trusted family-owned and operated dealership specializing in outdoor power and construction equipment. With a reputation for exceptional customer service and industry expertise, we've built a legacy of providing top-tier machines from leading brands like Hustler, Mahindra, Ventrac, Toro, Pettibone, JLG and Exmark. We’re not just selling equipment; we're cultivating relationships and ensuring our customers have the right tools to get the job done right. For over 50 years, PowerPro Equipment has been a trusted family-owned and operated dealership specializing in outdoor power and construction equipment. With a reputation for exceptional customer service and industry expertise, we've built a legacy of providing top-tier machines from leading brands like Hustler, Mahindra, Ventrac, Toro, Pettibone, JLG and Exmark. We’re not just selling equipment; we're cultivating relationships and ensuring our customers have the right tools to get the job done right.

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