Office Associate

TITLE: Office Associate DIVISION: Forward Science DEPARTMENT: Operations REPORTS TO: Manager of Operations Job Summary The Office Associate will support several departments at Forward Science. The ideal candidate will provide excellent customer service to employees throughout our organization by maintaining a positive attitude in a fast-paced and supportive working environment. A successful Office Associate at Forward Science will process orders, create labels, manage calls, and support the sales team with up-to-date information from our customers. The role requires someone who is well-organized and detail-oriented with an ability to multitask and prioritize diverse tasks. This position is a full-time role that will work with employees throughout the company. Essential Capabilities
• Demonstrated excellent customer service skills with clear and timely communication to stakeholders.
• Working knowledge of all relevant systems and software Specific Responsibilities and Key Objectives
• Screen, and direct calls, emails, and online inquiries.
• Provide ongoing support to the sales team by directing leads, compiling reports and data management
• Daily processing of incoming product orders
• Answer and transfer incoming inquiries and customer requests
• Assist with database updating, accuracy and management
• Assist with onboarding and offboarding employees
• Assist departmental and organizational purchasing
• Create and edit documents and spreadsheets
• Assist with scheduling and coordinating company events and conferences, including preparation of itineraries and travel accommodations
• Assist with the execution of marketing campaigns
• Print, organize, and stock marketing materials
• Continual learning to understand Forward Science products and FDA compliance
• Office related duties as assigned Time Management and Role Responsibilities Lead the processing of orders for all FS products and sales commissions. Manage the flow and organization of interdepartmental information. (60% of time)
• Develop and maintain a working understanding of all FS products
• Answer questions, screen, and direct calls, emails, and online inquiries
• Process incoming product orders
• Lead and assist departmental and organizational purchasing
• Identify efficiency and cost savings opportunities when possible Assist in the management of all office related activities. Ensure the consistent and predictable flow of information for internal and external stakeholders. (30% of time)
• Consistent database entry, alignment, and updating
• Print, organize, and stock marketing materials
• Assist Office Manager as needed with duties as assigned Assist office operations, talent development process, and employee engagement activities. (10% of time)
• Process employee paperwork
• Assist employee engagement activities
• Assist onboarding and offboarding employees
• Organize and assist events internal and external events
• Duties as assigned Desired Skills
• Well-organized and detail-oriented with an ability to multitask and prioritize appropriately
• Knowledgeable of Microsoft Office and other office management tools and applications
• Proven ability as an office associate, office administrator, or other relevant position.
• Experience utilizing a CRM
• Ability to communicate in person, in writing, and over the phone
• Flexibility to support all necessary departments
• Strong work ethic Growth For the right candidate, there will be an opportunity for growth in compensation and responsibilities. About Forward Science Forward Science is a privately held MedTech company based in Houston, Texas. Forward Science was founded in 2012 by two biomedical engineers with the goal of innovating technology to change more lives. Being completely vertically integrated, Forward Science designs, develops, manufactures, commercializes and supports its products in-house, ensuring the highest quality of standards coupled with superior service. Forward Science has quickly evolved into the industry leader for providing oral healthcare products worldwide. Join Forward Science in their work to save lives