Bilingual Front Office Clerk

Benefits
• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more Apply today in less than 3 minutes using your phone, tablet, or computer

Location:
Legacy Southwest
- 6441 High Star Dr. Houston, TX 77074 Bilingual Front Office Clerk
- Southwest (Job Overview) Schedule: Rotating Schedule | 12 HR Shifts At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.
• Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey
• Key Features: Explore diverse experiences by floating across various clinic locations
• Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health
• Team Collaboration: Join a passionate team of professionals dedicated to exceptional care
• Mission-Driven: Be part of a mission to deliver outstanding healthcare to all Why This Role Matters
• Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care
• Serve as an important connection between patients, families, providers, and clinic staff
• Contribute to a collaborative, team-based primary care medical home
• Support culturally sensitive, language-appropriate, and whole-person care
• Build valuable experience in clinic operations, patient access, and healthcare coordination
• Join a team where professionalism, respect, and meaningful service shape the patient experience If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count.

Key Responsibilities
• Answer incoming calls and route them appropriately
• Perform client intake and notify appropriate staff of the client’s arrival
• Enter patient information into the appropriate databases
• Assist the volunteer coordinator with the management of volunteers
• Follow appointment procedures as set by management
• Follow cash handling procedures when receiving client payments
• Complete opening and closing procedures
• Keep the clinic lobby straight and orderly
• Process lab results as assigned by the Practice Manager
• Participate in the Performance Improvement Program
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives
• Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
• Attend all required safety education programs
• Operate assigned equipment and perform all procedures in a safe manner as instructed
• Maintain the work area and equipment in the condition required by Legacy standards
• Demonstrate proper body mechanics in all functions
• Check the patient environment and equipment to ensure safety
• Report safety concerns promptly to appropriate personnel
• Follow Legacy’s exposure control plans for blood-borne and airborne pathogens
• Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions
• Assure a safe environment by instituting appropriate control measures
• Attend annual education programs
• Perform other duties as assigned Minimum Qualifications
• High school graduate or equivalent required Required Knowledge, Skills, And/or Abilities
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required
• Bilingual in English/Spanish required About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.