Engineer, IT Field Support

1 week ago

Plano, Texas, United States Oceans Healthcare Full-time

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The Engineer, IT Field Support ensures the smooth operation of company technology systems, providing hands-on technical support, problem resolution, and proactive service to end users. This role plays a key part in maintaining system reliability, supporting business continuity, and enabling employees to work efficiently with minimal disruption. Essential Functions:
• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
• Perform other duties as assigned to support business continuity and technology operations. Requirements Educational / Experience

Requirements:
• Minimum of 2 years of hands-on IT support experience, preferably in a field or on-site support role.
• Experience troubleshooting hardware, networking, and basic server issues in enterprise or multi-site environment.
• Demonstrated ability to work semi-autonomously and independently manage tasks on-site.
• Experience documenting technical issues and infrastructure changes accurately.
• Relevant technical certifications (e.g., CompTIA A+, Network+, or equivalent) are preferred but not required. Qualifications /

Skills:
• Strong troubleshooting skills for hardware, network, and basic server issues.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management skills to manage multiple on-site tasks effectively.
• Ability to follow company processes and standards for hardware setup and IT service delivery.
• Proactive approach to identifying problems and proposing practical solutions.
• Comfortable with occasional on-call responsibilities and flexible scheduling as needed. Work Environment: Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.

Engineer, IT Field Support

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Engineer, IT Field Support

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