Software Trainer

At CAQ Inc., the company empowers manufacturers to enhance their operations by making quality management smarter and more efficient. As the newly established US branch of CAQ AG Factory Systems, a respected German software company with over 30 years of experience, the company offers powerful digital solutions to customers in industries such as aerospace, automotive, food, and medical technology. Their flagship platform, CAQ.
Net, is used globally for managing audits, training, document control, and supplier evaluations. To learn more

about the company
and its solutions, please visit their website at https://www.caq.net/en. To support their US growth, CAQ Inc. is seeking a tech-savvy, customer-focused Software Trainer to join their expanding North American team. This role is all about helping customers get the most out of CAQ’s software
- from first introduction to long-term success. You’ll deliver training, offer ongoing support, and serve as the go-to person for helping users turn a powerful system into a practical everyday tool. As the team and client base grows, this position also offers potential to step into expanded responsibilities and leadership down the line. Your

key responsibilities
will include:
· Training & Enablement
• Deliver engaging software training sessions for users and administrators (on-site and remote)
• Organize and lead workshops tailored to customer-specific use cases
• Create practical, user-friendly training materials, guides, and handouts
• Continuously enhance training content based on product updates and client feedback
· Customer Support & Partnership
• Provide timely technical assistance via phone, email, and virtual meetings
• Troubleshoot issues and guide customers through solutions in a clear, supportive way
• Act as a liaison between US clients and internal product/tech teams in Germany (HQ)
• Build strong, trust-based relationships through regular communication and a helpful approach
· Service Quality & Continuous Improvement
• Collaborate with each client to develop a post-training action plan for long-term success
• Track training effectiveness and proactively suggest additional support when needed
• Keep improving our training and support resources based on evolving software features and client needs You’ll thrive in this role if you have:
• Experience in software training, technical support, customer success, or similar
· A solid understanding of manufacturing/business processes; interest in technical products and quality management
• Ability to present complex information in a clear, engaging way
• Experience creating user guides or training materials
• Comfort with remote tools and CRM or helpdesk systems
• Strong organizational skills and the ability to manage multiple clients and tasks
• A hands-on mindset and excitement about joining a growing team where you can make an impact
• Dual language skills are a plus but not required What CAQ Inc. Offers:
· 20 PTO days per year, increasing to 25 days after 3 years
· 9 paid company holidays
· Up to $1,000/month employer contribution toward your health insurance
· 401(k) with 6% employer contribution
· A high-quality product ecosystem with a team that values initiative, feedback, and input from all employees
•
· The opportunity to be part of a respected European software company making its mark in the US