Operations Manager

Residential Assisted Living Academy | Hybrid | Phoenix, AZ Residential Assisted Living Academy (RAL Academy) is growing, and we're looking for an exceptional Operations Assistant to join our team. This is a hands-on, fast-paced role for someone who is highly organized, proactive, resourceful, and great with people. You’ll work closely with our leadership team and help keep the company running smoothly behind the scenes. From coordinating students and team members to supporting events, managing systems, keeping projects on track, and making sure important details don't fall through the cracks, you’ll play an important role in our day-to-day operations.

What You'll Do
• Support the day-to-day operations of a growing education and training company
• Help coordinate our student experience and communicate with students, coaches, speakers, and team members
• Assist with planning and executing live trainings, events, masterminds, and company meetings
• Manage calendars, schedules, spreadsheets, communications, and operational systems
• Coordinate with multiple departments, including Sales, Marketing, Support, and Leadership
• Help manage customer questions, requests, and follow-up
• Keep projects, deadlines, and people organized and moving forward
• Identify problems before they become problems and take initiative to solve them
• Help improve processes, systems, and the overall student experience
• Take ownership of projects and responsibilities from start to finish This Role Is For You If You Are:
• Extremely organized and detail-oriented
• A strong communicator who enjoys working with people
• Proactive and comfortable taking initiative without being micromanaged
• Great at multitasking and managing competing priorities
• Comfortable learning new technology and systems quickly
• Calm and resourceful when things get busy
• Someone who naturally follows through
• Comfortable working in a fast-growing entrepreneurial environment
• Someone who takes pride in creating a great experience for customers and teammates
• Excited to be part of a team and willing to jump in wherever needed Hybrid + Events & Travel This is a hybrid position based in the Phoenix, Arizona area, with a combination of remote work and in-person collaboration. Our events are an important part of the role. RAL Academy hosts multiple in-person events throughout the year in Phoenix, Arizona, as well as two nationwide events each year. The Operations Assistant will be expected to attend and help support these events in person. This is a great fit for someone who enjoys both the flexibility of hybrid work and the energy of live events. Why Join RAL Academy? RAL Academy is a growing company in the residential assisted living education space. We work with entrepreneurs and real estate investors across the country who are building businesses that can also make a meaningful impact on senior housing. This is an opportunity to join a team where initiative is valued, ideas are welcomed, and your role can grow as the company grows. We are looking for someone who wants to become a key part of the team, not simply complete a checklist of tasks.

How to Apply
If you're an organized, energetic, take-charge person who loves making things happen, we'd love to hear from you. Please submit your resume and tell us why you believe you'd be a great fit for RAL Academy and this role.