Head of Operations

22 hours ago

United States Swooped Remote Full-time

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Head Of Operations Role Details
•

Location:
United States
• Work Arrangement: Remote
• Employment Type: Full time Overview The organization is rebuilding how autism care is delivered, supporting board certified behavior analysts (BCBAs) in running independent practices by removing operational burdens so families access care faster and providers can focus on therapy. The Head of Operations will own the operating system of the company from first referral to the first therapy hour, transforming complex, human-heavy services into fast, reliable, and repeatable processes that scale smoothly across states.

Key Responsibilities
• End-to-end service operations: Own the full operational chain covering referral, intake, assessment, authorization, staffing, scheduling, and therapy start. Design scalable workflows for credentialing, authorizations, and revenue cycle management (RCM), and systematically resolve bottlenecks where care delivery slows or revenue is lost.
• Systems and process design: Turn tribal knowledge into documented standard operating procedures (SOPs) and structured operating rhythms, establishing systems that new team members can run reliably without constant supervision.
• Operational metrics: Define, track, and analyze core health metrics, including time-to-treatment, provider utilization, funnel conversion and drop-off, authorization velocity, and cancellation and denial patterns, translating data into clear next actions.
• Cross-functional execution: Partner daily with clinical, recruiting, product, finance, and growth teams to make intake-to-treatment timelines predictable, reduce operational churn, and design operating models that support nationwide expansion.
• Product collaboration: Identify where software can eliminate manual coordination, reduce rework, and improve data integrity, ensuring product tools perform reliably in day-to-day operations.
• Team leadership: Build and manage teams spanning intake, support, recruiting coordination, and operational program management, fostering high standards of ownership and execution. Qualifications Candidates may be a strong fit if they:
• Have scaled complex service or marketplace operations
• Are highly analytical but deeply execution-oriented
• Can create clarity in ambiguous, fast-moving environments
• Care about operational quality, not just strategy decks
• Hold people accountable while building trust
• Healthcare or ABA experience helps; operational judgment matters more Additional Notice The hiring organization values people over resumes. Candidates who are excited by the mission but unsure if they meet every requirement are still encouraged to apply.

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