A-Team Security Specialist

POSITION SUMMARY The A-Team Unarmed Security Specialist at Scout Security is a friendly, level-headed security professional who becomes the trusted, familiar face of a dedicated Class A residential or commercial property, balancing warm resident service with calm, confident de-escalation so every community feels safe, welcoming, and well protected through the night. ABOUT SCOUT SECURITY Scout Security is a Denver-based private security company providing dedicated on-site security specialists and mobile patrol services to residential communities, commercial properties, and other client locations, operating from its office on Colorado Boulevard and Louisiana Avenue. The company serves property management companies and Class A multifamily communities throughout the Denver metro area, where residents and property teams expect a personable, professional security presence they come to know and trust. Guided by its core values of Deliver Excellence, Adapt Quickly, Inspire Others, Be Accountable, Engage Intentionally, and Act with Compassion, Scout Security trains and develops specialists who protect people and property with sound judgment and genuine care. SUCCESS LOOKS LIKE
• Residents, guests, and property management staff know their A-Team specialist by name, trust them, and describe the property as safer and more welcoming because this specialist shows up on time, every shift, and handles every interaction with professionalism and warmth.
• Every incident, from a confused visitor to an aggressive trespasser, is resolved calmly and within the limits of training and authority, and the property team opens a clear, accurate, objective report each morning that tells them exactly what happened and what was done.
• The client relationship at the assigned property is strong and renewing, Scout Security can confidently staff its largest and most visible contracts with this specialist, and the specialist is being considered for additional sites, training responsibilities, or advancement. OBJECTIVES
• Maintain a visible, polished, and approachable security presence at an assigned Class A residential community or commercial property for the full evening or overnight shift.
• Greet and assist residents, guests, vendors, and property staff with courtesy, answering property questions and directing people to the right resources.
• Conduct foot and vehicle patrols according to post orders, scanning checkpoints and monitoring common areas, garages, amenities, and access points.
• Identify and respond to suspicious activity, unauthorized individuals, safety hazards, and maintenance concerns before they become larger problems.
• De-escalate conflicts with frustrated residents, confused visitors, and hostile trespassers using calm communication to gain voluntary compliance without overreacting.
• Distinguish quickly between a guest who needs help and a person attempting unauthorized access, and adjust your approach to match the situation.
• Write accurate, timely, and objective patrol logs and incident reports that property management can rely on each morning.
• Communicate shift activity, recurring issues, and service needs to supervisors, dispatch, and property management through Scout Security's established channels and mobile applications.
• Follow all post orders, site-specific instructions, company policies, and applicable laws, and escalate to a supervisor or law enforcement when a situation exceeds your authority.
• Arrive on time and ready for duty every shift, maintaining strong attendance and communicating any attendance concerns early through proper procedures.
• Protect confidential resident, client, employee, and company information and maintain appropriate professional boundaries with residents and staff.
• Represent Scout Security in a way that strengthens the client relationship at your site and the company's reputation across its entire service area. COMPETENCIES
• Naturally friendly and approachable, comfortable starting conversations and building trusted relationships with residents and property staff over time.
• Stays level-headed under pressure, pivoting from routine customer service to a tense confrontation without overreacting or losing composure.
• Balances a security mindset with a service attitude, enforcing property rules firmly while treating every person with dignity and respect.
• Read situations accurately, picking up on body language, tone, and context to tell the difference between frustration, confusion, and a real threat.
• Communicates clearly and confidently both in person and in writing, producing reports that are factual, organized, and easy for property managers to act on.
• Takes full ownership of reliability, treating punctuality, attendance, and preparation as non-negotiable parts of the job.
• Works independently through the night while knowing when to call a supervisor, dispatch, or law enforcement.
• Accepts coaching and feedback professionally and applies it quickly, always looking for ways to improve the service delivered at the site.
• Understands that conduct at one property affects Scout Security's reputation and relationships at every other site it serves. EDUCATION AND EXPERIENCE
• Previous experience in security, hospitality, concierge or front desk work, customer service, property management, asset protection, military service, corrections, or team leadership preferred but not required; a demonstrated record of reliable attendance and professional, customer-facing work strongly preferred.
• Strong verbal and written communication skills and the ability to complete clear, accurate incident reports required; experience with conflict resolution or de-escalation in a customer-facing or security setting strongly preferred.
• Ability to meet applicable Denver and Colorado security licensing requirements for the assignment and to complete required onboarding and site-specific training required; a current Denver Guard Card is not required to apply, and licensing guidance is provided during onboarding.
• Comfort using a smartphone and required mobile applications for patrols, communication, and reporting required; a valid driver's license and acceptable driving record required for assignments involving company or patrol vehicles; successful completion of pre-employment screening consistent with applicable law required. PHYSICAL REQUIREMENTS
• Must be able to arrive on time and remain on site at assigned residential communities and commercial properties throughout the Denver metro area for the full shift.
• Must be able to stand and walk for extended periods, navigate stairs and parking structures, work outdoors in varying weather conditions, and enter and exit patrol vehicles frequently, with availability for evening and overnight shifts including weekends and some holidays.
• Must be able to remain alert throughout evening and overnight shifts while using a smartphone to scan checkpoints, log patrols, and complete written reports. COMPENSATION AND BENEFITS
• Hourly pay: $20.00 to $25.00 per hour, depending on the assignment, qualifications, experience, and applicable pay structure.
• Paid out weekly
• Health coverage: Medical, dental, and vision insurance for eligible employees.
• Retirement: 401(k) plan for eligible employees.
• Wellness and spending accounts: Employee Assistance Program (EAP) and Flexible Spending Account (FSA).
• Paid time off: Paid time off and accrued paid sick leave in accordance with applicable Colorado law.
• Paid training: Paid onboarding, site-specific, and ongoing training.
• Uniforms and equipment: Company-issued uniforms and equipment, as applicable.
• Growth: Professional development and advancement opportunities based on performance and business needs.
• Referral program: Employee referral program. COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Scout Security recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. If this position caught your eye, send us your resume For best consideration, include the job title and source where you found this position in the subject line of your email to careers@cardoneventures.com. Already a Scout Security candidate? Please connect directly with your recruiter to discuss this opportunity.