Information Technology Business Analyst

About the Company
Nesco Resource is recruiting for a Business Analyst opportunity within the manufacturing industry. The role focuses on software development and implementation, business process improvement, and collaboration between business users and technical teams.

About the Role
The Business Analyst will support the design and implementation of software solutions, help improve standard operating procedures, and assist with deploying existing solutions into new markets. You will work closely with business users and subject matter experts to document current-state and future-state processes, gather business requirements, and prepare functional and technical specifications. The position involves supporting all phases of software implementation, including gap analysis, training, testing, cutover, go-live, and post-launch support. The ideal candidate has hands-on business analysis experience, strong documentation skills, and the ability to understand systems end-to-end while helping deliver projects on time and to a high standard.

Key Responsibilities
• Gather and document business requirements in a format suitable for development teams.
• Work with business subject matter experts and other stakeholders to understand and document existing business processes.
• Participate in all phases of software implementation projects and collaborate with relevant teams.
• Develop business knowledge to understand requirements and recommend appropriate solutions.
• Create and maintain functional specifications, business requirements documents (BRDs), process flows, training materials, work instructions, job aids, test scenarios, test cases, and other project documentation.
• Lead requirements gathering, gap analysis, and related assignments as needed.
• Coordinate with managers and other Business Analysts to ensure issues and enhancements are addressed in current and future software releases.
• Identify, troubleshoot, and document system issues.
• Provide pre-go-live and post-go-live support to business users.
• Develop and maintain training materials for end users participating in software implementations.
• Identify process improvement opportunities and recommend solutions to increase efficiency.
• Complete additional duties as assigned. Required Qualifications
• 3–5 years of experience as a Business Analyst or in a similar role.
• Experience supporting software development and implementation projects.
• Experience gathering business requirements, writing BRDs and user stories, and documenting process flows.
• Experience defining test cases and leading the User Acceptance Testing (UAT) process.
• Proficiency in Microsoft Office, including advanced Microsoft Visio skills.
• Strong analytical, troubleshooting, problem-solving, and organizational skills.
• Excellent written and verbal communication skills in business and technical environments.
• Strong attention to detail, accuracy, initiative, and accountability.
• Effective time management skills and the ability to meet weekly and monthly goals and deadlines.
• Ability to work independently and collaboratively, take initiative, and recommend process improvements.
• Ability to manage multiple assignments accurately and adapt to changing priorities.
• Willingness to follow established procedures, participate in quality reviews, and work overtime when required.
• Ability to communicate professionally with employees at all organizational levels and external contacts.
• Commitment to regular and punctual attendance. Preferred Qualifications
• Familiarity with the multi-level marketing (MLM) industry.
• Experience implementing software solutions, preferably involving e-commerce platforms.
• Bachelor's degree in Computer Science, Business, or a related field.
• Experience with Waterfall and Agile methodologies.
• Relevant professional certifications. Employment Details
• Employment type: Full-time.
• Job function: Information Technology.
• Industry: Manufacturing.