Electronic Service Technician
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responsibilities:
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Installs or assists in the installation of Troll hardware/software and peripheral components either at the customer’s location or over the phone.
• Instructs users on use of equipment, software, and manuals.
• Loads specified software packages as required.
• Recommends or performs remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, email, or in-person communication.
• Refers major hardware problems to the engineering department for corrective action and follows up to completion.
• Repairs customer-returned equipment.
• Uses customer service tools.
• Domestic and international travel up to 25%. Nonessential functions:
• Perform other duties as assigned
Qualifications:
• Associate’s degree or equivalent from a two-year college or technical school preferred, or equivalent combination of education and experience
• Six months minimum related experience and/or training, one year preferred
• Professional certifications are a plus, but not required
• Professional licenses are a plus, but not required
• Must be a U.
S. citizen or Green Card holder for authorized access to controlled technology/data as subject to ITAR
• Valid Driver’s License
• Valid passport Required Skills and Abilities
• Proficient user of MS Office Suite, Teams, Asana
• Electronic skills….
Reading schematics, etc.
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