Director, Inspection Services
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Key Responsibilities
Leadership & Management
• Oversee hiring, training, evaluation, and termination of inspectors and office staff.
• Develop and implement office policies and field inspection policies if necessary.
• Provide guidance, mentorship, and professional development opportunities for team members.
• Respond to inspector inquiries and provide technical/industry expertise. Business Development & Strategy
• Prepare, review, and submit RFPs for municipal and governmental inspection services.
• Determine which municipalities to bid and establish competitive RFP pricing.
• Set inspection fees and inspector pay rates in alignment with business strategy.
• Represent the company at industry and political organizational events in addition to meeting with State Authorities to discuss safety and compliance issues.
• Visit customers regularly to maintain and strengthen relationships.
• Recruit and onboard new inspectors to meet market demand. Operations & Quality Assurance
• Approve, review, and finalize inspection reports.
• Conduct inspections and acceptance tests as needed to support field operations.
• Respond promptly to customer inquiries via phone, letter, or in person.
• Provide industry advice and technical guidance to office staff.
• Proctor QEI testing and ensure compliance with certification standards.
• Deliver training sessions for new inspectors and established inspectors to ensure alignment on standards
• Maintain high service standards and ensure customer satisfaction across the region.
Qualifications:
• Proven leadership experience in inspection services or a related field.
• Strong knowledge of inspection standards, regulatory requirements, and industry practices.
• Excellent communication and relationship-building skills with customers, municipalities, and staff.
• Demonstrated ability to develop policies, set pricing strategies, and manage budgets.
• QEI certification (or ability to obtain) preferred.
• Maintain current state and industry compliance certification and licenses.
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