Location Manager

Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Location Manager Position Summary The Locaiton Manager oversees the daily operations of the transportation terminal, including personnel management, route coordination, customer service, administrative functions, and financial activities. This position is responsible for maintaining efficient terminal operations, supporting employee performance and development, and ensuring reliable service for students, families, and school district partners. The successful candidate will provide leadership to terminal staff, coordinate recruiting and training efforts, monitor service quality, and implement operational practices that support safety, accountability, and continuous improvement.

Key Responsibilities
1. Terminal Operations and Staff Management
• Supervise terminal personnel, including school bus drivers, recruiting representatives, mechanics, and driver trainers.
• Conduct driver performance reviews, address conduct concerns, and administer corrective or disciplinary action in accordance with company policies.
• Coordinate recruitment, selection, onboarding, training, and employee retention initiatives to maintain adequate staffing levels.
• Manage employee hiring and separation processes, initiate required background screenings, and obtain applicable drug and alcohol testing information.
• Administer the drug and alcohol testing program, including pre-employment, random, reasonable suspicion, post-accident, and return-to-duty testing, as applicable.
• Maintain accurate driver qualification records and personnel files in accordance with company procedures and applicable requirements.
• Coordinate driver training, performance evaluations, and ongoing development.
• Prepare new driver documentation and onboarding packages as needed.
• Review bus route video footage when necessary to assess service quality, investigate concerns, and support appropriate follow-up.
• Prepare or coordinate initial unemployment and workers’ compensation documentation as required.
• Assign substitute drivers to routes and coordinate coverage for absences or staffing shortages.
• Develop, review, and update transportation routes, including changes to student assignments, pickups, and drop-offs.
• Monitor recruiting and retention activities and implement strategies to maintain appropriate driver coverage. 2. Customer, School, and Community Relations
• Build and maintain productive relationships with parents, school district representatives, community members, and company personnel.
• Develop and implement initiatives that encourage positive customer experiences and community engagement.
• Attend parent conferences, school board meetings, and other meetings as required.
• Monitor interactions between drivers, parents, and school representatives to promote professional communication and service quality.
• Receive, investigate, and resolve complaints involving transportation services, escalating issues when appropriate.
• Follow up on concerns to ensure timely communication and satisfactory resolution. 3. Financial and Administrative Management
• Prepare invoices and billing documentation for school districts and other transportation services.
• Reconcile and monitor petty cash transactions, maintaining accurate supporting records.
• Coordinate payroll administration, including daily route entries, employee hours, and the preparation of payroll worksheets.
• Review and code accounts payable documentation for processing.
• Collect and review fuel card information, calculate monthly fuel efficiency and miles-per-gallon figures, and provide relevant reports to maintenance personnel.
• Maintain accurate operational and financial records in accordance with company procedures.
• Assist with administrative reporting and other documentation required to support terminal operations. 4. Office Administration and Dispatch
• Manage incoming telephone calls and direct inquiries to the appropriate personnel.
• Coordinate dispatch activities and assist with daily transportation coverage.
• Prepare and distribute school district billing documents, correspondence, and other office communications.
• Review and update route information annually and throughout the school year as operational needs change.
• Communicate operational updates, schedule changes, and other relevant information to drivers and internal departments.
• Respond professionally to questions and concerns raised by drivers, parents, and other stakeholders.
• Maintain organized records and support the smooth day-to-day functioning of the terminal office. 5. Trip Coordination
• Prepare trip quotations, confirm bookings, and assign drivers for approved transportation requests.
• Ensure drivers receive the necessary trip details and supporting materials, including maps, trip sheets, schedules, and special instructions.
• Coordinate trip assignments and communicate changes to the appropriate personnel.
• Prepare and process billing documentation for completed trips.
• Monitor trip arrangements to help ensure accurate scheduling, effective communication, and dependable service. 6. Communication and Confidentiality
• Communicate clearly and professionally with employees, customers, school representatives, and management.
• Exercise sound judgment when handling sensitive employee, customer, and company information.
• Protect confidential records and follow established privacy and information-handling procedures.
• Adapt to changing priorities, schedules, and operational demands.
• Address difficult situations constructively while maintaining professional relationships. Additional Responsibilities
• Obtain and maintain the required commercial driver’s license (CDL) and satisfy all applicable licensing requirements.
• Maintain the appropriate Wisconsin driver’s license classification and required school bus and passenger endorsements.
• Meet applicable age, medical, physical, and driving-record requirements for school bus endorsement eligibility.
• Maintain any required medical certification or examination documentation, including a valid federal medical card or applicable Wisconsin medical examination report, as required.
• Meet the applicable qualification and disqualification standards for obtaining and retaining school bus endorsements.
• Demonstrate the ability to operate safety-related and adaptive equipment safely, with training where required.
• Drive school bus routes when necessary to support operational coverage.
• Perform other related duties as assigned to meet business and transportation service needs. Qualifications and Skills
• High school diploma or equivalent, with basic reading, writing, and mathematical skills.
• Valid Wisconsin driver’s license and the ability to maintain the appropriate license classification (CDL) and endorsements required for assigned duties.
• Experience supervising employees, coordinating team activities, or managing day-to-day operations.
• Familiarity with office administration, recordkeeping, dispatch procedures, and common workplace technology.
• Strong organizational skills and the ability to manage competing priorities effectively.
• Excellent verbal and written communication skills.
• Sound judgment, problem-solving abilities, and a professional approach to conflict resolution.
• Ability to learn and safely operate applicable safety equipment and adaptive equipment.
• Ability to perform the essential physical functions of the position, including periods of walking, standing, sitting, stooping, kneeling, and crouching.
• Willingness to work a flexible schedule, including occasional evenings and weekends.
• Reliable attendance and punctuality. Pre-Employment Requirements Candidates receiving a conditional offer of employment may be required to successfully complete applicable background screening, a physical examination, tuberculosis testing, and fitness-for-duty or drug screening, consistent with company policy and applicable law. Working Conditions The position is primarily based in a standard office environment within a transportation terminal. The role involves regular interaction with drivers, school representatives, parents, and other stakeholders. Occasional evening and weekend work may be necessary to support operational requirements, special trips, staffing needs, or service-related issues. Contact: Jim McCargish, Account Executive
- Manufacturing at 937-439-7704 or email me at jmccargish@rharecruiters.com