Customer Service Assistant

15 hours ago

Houston, Texas, United States U.S. Legal Support Full-time
🎉 Customer Service Assistant (Onsite) — Houston, TX Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)? U.
S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Woodland Hills, California 📍

Location:
Houston, TX 🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM 🌟 What You’ll Do (Your Daily “Get-It-Done” List) Customer Service Assistant Job Functions
• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalate as needed 💳 Custodian Invoicing (Accuracy = Your Superpower)
• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use ✉️ Custodian Correspondence (Stay Organized, Stay Ahead)
• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review 🎁 Perks & Benefits (Yes, Pets Count 🐾) We provide our Customer Service Assistants with family
- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more ✅ Requirements (Nice & Simple) To qualify, all you need is:
• High school diploma
• At least 2 years of customer service experience
• Ability to communicate effectively by phone and email
• Legal or administrative experience is a plus 🚀 Apply Today Discover why we recently earned the Happiest Employees Award two years in a row: 👉 https://www.comparably.com/companies/u-s-legal-support