Payment Services Specialist

Role: The Payment Services Specialist is responsible for supporting, processing, and maintaining payment products and services while delivering exceptional service to internal and external customers. This role ensures the accurate and timely processing of electronic payments, ACH transactions, remote deposit services, merchant services, other payment-related functions, and chargeback processing. The specialist serves as a subject matter expert for payment products, assists with compliance and risk mitigation efforts, and helps identify opportunities to improve operational efficiency and customer experience. Essential Functions &

Responsibilities:
E 50% Payment Processing & Operations: 1. Process and monitor ACH transactions, remote deposits, and other electronic payment services. 2. Ensure all payment transactions are completed accurately and within established deadlines. 3. Research and resolve payment exceptions, discrepancies, rejects, returns, and member inquiries. 4. Maintain records and documentation related to payment services activities. 5. Review and verify transactions for completeness, accuracy, and compliance with policies and procedures. E 20% Member Support: 1. Serve as a primary point of contact for members regarding payment products and services. 2. Educate members on available payment solutions, system functionality, and service enhancements. 3. Assist with onboarding, implementation, and maintenance of payment service products. 4. Respond to inquiries professionally and resolve issues in a timely manner. E 20% Collaboration & Process Improvement: 1. Partner with accounting and member-facing teams to support payment services. 2. Identify process improvement opportunities and recommend solutions to increase efficiency and reduce risk. 3. Participate in departmental projects and strategic initiatives. N 10% Product Administration: 1. Support the setup, maintenance, and administration of payment service platforms and user access. 2. Perform system testing and validation for new products, updates, and enhancements. 3. Collaborate with technology vendors and internal departments to resolve system-related issues. 4. Develop and maintain product documentation, procedures, and training materials. Knowledge and

Skills:
Experience One year to three years of similar or related experience. Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Preferred

Qualifications:
1. Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification or obtain within on year. 2. Knowledge of fraud prevention and risk management practices. 3. Experience with payment service implementation and member onboarding. Key Competencies: Member Focus Attention to Detail Analytical Thinking Problem Solving Time Management Communication Skills Collaboration and Teamwork Risk Awareness Organizational Skills Adaptability Physical Requirements 1. Ability to sit for extended periods while working on a computer. 2. Ability to communicate effectively in person, by phone, and through written correspondence. 3. Occasionally lift or move items up to 20 pounds. Work Environment 1. Primarily office-based environment. 2. Regular use of computers, payment processing systems, Symitar Episys Core banking system and standard office equipment. 3. May require occasional overtime during month-end processing, special projects, etc. Salary Range: Location Minimum Midpoint Maximum Helena, MT $18.7734 $20.8590 $25.0310