Customer Service Representative II
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• Edit orders received for price and nomenclature.
• Inform customers of unit prices, shipping date, anticipated delays and any additional information.
• Enter data into computer to determine total cost for customer.
• Record or file copy of orders received.
• Ascertain credit rating of customer.
• Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
• Receive and check customer complaints.
• Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Attempt to sell additional merchandise to customer.
• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.
• Able to answer high volume customer phone calls, emails, and in-person requests.
• Manage a high volume of inbound customer phone calls and emails inquiries while providing prompt, professional service.
• Process customer estimates, sales orders, and inquiries accurately and efficiently.
• Monitor warehouse inventory to verify product availability and support timely order fulfillment.
• Demonstrate strong multi-tasking skills by managing multiple customer requests and priorities in a fast-paced environment.
• Process product returns, warranty claims, and resolved customer pricing discrepancies.
SKILLS:
• Computer knowledge is a must (Microsoft Word, PDF, website navigation).
• Strong communication skills is needed (both verbal and written)
• Calm demeanor during calls is a must.
• Detail-oriented mindset is needed.
• Professional email etiquette at all times is a must.
• Bilingual in Spanish is a plus. SCHEDULE:
• Monday to Friday
• 8:00 AM to 5:00 PM
• Onsite, no remote or hybrid options PAY:
• $20.00 per hour
• Bi-weekly REPORTING RELATIONSHIP:
• Parts Manager SUBORDINATE STAFF:
• None WORK ENVIRONMENT:
• Cubicle office setting
• 2nd floor
• climate-controlled
• Onsite gym
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