Sr. ServiceNow Solution BA

Senior ServiceNow Solution Business AnalystLocation: Remote (U.
S.-Based)Employment Type: Full-Time (9-month contract with possibility of extension)Citizenship: U.
S. Citizenship RequiredSalary: $105,000–$125,000 CRI Advantage is seeking a Senior ServiceNow Solution Business Analyst to support implementation and enhancement efforts across the ServiceNow platform. As a three-time ServiceNow Partner, CRI continues to expand its ServiceNow practice and deliver high-quality solutions across multiple modules and client environments. This role is responsible for guiding teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives. ResponsibilitiesLead by example and promote a culture of continuous improvementProvide training and support to enhance client team capabilitiesIdentify opportunities for process improvements and drive implementationStay current with industry trends and business analysis best practicesImplement and maintain standards, tools, and best practices for business analysisCapture customer and service provider requirements in the form of user stories and support solution development with technical teamsUnderstand customer pain points and recommend appropriate solutionsParticipate in design, testing, and transition of ServiceNow solutionsPerform data analysis to support configuration and customization decisionsAnalyze and document business processes, workflows, and system interactionsTranslate requirements into design models and support the overall build processDesign and execute training and user acceptance testing (UAT)Coordinate with developers and client teams to ensure thorough testingTrack, report, and ensure timely resolution of defectsSupport development teams in troubleshooting and improving ServiceNow solutionsAnalyze system performance issues and recommend enhancementsWork with clients to identify automation opportunities and define functional requirementsEvaluate platform performance and recommend improvements Required Qualifications3–7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting4+ years of experience in business analysis2+ years in a senior or lead roleHands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSDExperience leading or supporting full lifecycle ServiceNow implementations from requirements through deploymentStrong experience writing Agile user stories and working within Scrum teamsStrong analytical skills with the ability to break down complex requirementsExperience leading requirements workshops and facilitating stakeholder discussionsExcellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadershipStrong organizational and time management skills with the ability to manage multiple priorities independently Required EducationBachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree Certifications RequiredServiceNow Certified System Administrator (CSA)Certified Scrum Master (CSM) or equivalent Scrum certification Certifications DesiredCertified Implementation Specialist (CIS) in ServiceNowITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT BenefitsMedical (PPO/HDHP), Dental, VisionSTD, LTD, Life & AD&DFSA and HSAPTO, Holidays, Sick Leave401(k) with Employer MatchEAP and Discount Programs About CRI AdvantageCRI Advantage has delivered innovative IT and business solutions for more than 30 years, serving public and private sector clients with a strong commitment to technical excellence and customer success. We are also proud to be a three-time ServiceNow Partner, reflecting our continued growth and expertise within the ServiceNow ecosystem.