Front Desk Supervisor

7 days ago
Indianapolis, Indiana, United States GEN HOTELS Full-time $18 - $20 Permanent
General Hotels Corporation has an immediate opening for a Front Desk Supervisor. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service. The Front Desk Supervisor is responsible for a variety of tasks, including:
• Supervise the Guest Services staff
• Welcome guests in a friendly, prompt and professional manner
• Assist Guest Services staff, as needed, with any guest concerns
• Follow established hotel procedures at all times
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Maintain positive communication between all departments
• MOD Shifts as needed
• Managing and assisting shuttle services JOB REQUIREMENTS & EXPECTATIONS
• MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
• Must have a minimum of (2) years of hotel guest services experience
• Must have a passion for the hospitality industry and the ability to provide exceptional service
• Attendance and punctuality is crucial for this role
• Ability to stand for lengths of time
• Strong communication skills
• Detail oriented to ensure all reservations and billing are correct
• Ability to lead and to work as part of a team
• Deliver great customer service and ensure guest satisfaction
• Take action to solve guest concerns using service recovery guidelines
• Must have flexibility and be able to work nights, weekends and/or holidays
• Prior Opera training and/or knowledge is preferred
• Must have valid drivers license and willing to drive hotel shuttle. Benefits include:
• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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