Customer Service
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🔹 Job Summary
LaneStaffing is seeking detail-oriented and customer-focused professionals for a high-volume administrative support assignment in a structured office environment.
This role requires individuals who are comfortable working with sensitive information, performing detailed data entry, responding to public inquiries, and supporting time-sensitive operations. Ideal candidates thrive in fast-paced environments, demonstrate professionalism, and maintain strong attention to detail.
🔹 Key Responsibilities
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Accurately enter and update records in internal systems
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Review documentation for completeness and accuracy
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Respond professionally to inbound calls and email inquiries
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Provide accurate information regarding processes, timelines, and requirements
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Maintain confidentiality of sensitive records and information
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Prioritize daily assignments and meet processing deadlines
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Investigate and resolve discrepancies requiring follow-up
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Work collaboratively in a team-based office environment
🔹 Schedule
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Monday – Friday, 8:00 AM – 5:00 PM
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Some late nights and weekends required during peak operational periods
🔹 Minimum Qualifications
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High school diploma or GED
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At least 1 year of clerical or office experience
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At least 2 years of customer service experience
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Minimum typing speed of 35 words per minute
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Strong attention to detail
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Professional phone and email etiquette
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Ability to handle confidential information with discretion
🔹 Preferred
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Experience in high-volume processing environments
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Bilingual (English required; Spanish, Vietnamese, Mandarin, or Chinese highly preferred)
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Familiarity with Microsoft Office (Excel, Word, Outlook)
🔹 Work Environment
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Office-based setting
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Extended computer use
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Occasional lifting up to 30 lbs
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Must be comfortable sitting for extended periods
🔹 Additional Requirements
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Must pass background screening
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Must be able to commit to the full project timeline (February – October 2026)
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