Ocean/Air Freight Operations Director/Senior Manager
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Work Location: LA / Houston
Open to : US citizens/Green Card Holders only
Are you a Freight Operations Director/Manager with deep expertise in ocean freight, air freight, and global logistics management? We are seeking a seasoned leader to join our growing international freight forwarding team.
As the Ocean/Air Freight Operations Director, you will oversee U.S. operations across Los Angeles (LA), El Paso (ELP), and Houston (HOU), leading a team of 15–20 professionals while collaborating closely with global leadership in China.
This strategic position drives operational excellence, supply chain optimization, and customer satisfaction.
If you thrive in a fast-paced logistics and freight forwarding environment, this is your opportunity to lead with impact and shape the future of our North American operations.
Key Responsibilities – Freight Operations Director
Strategic Leadership
- Develop and execute short-term and long-term strategies aligned with global freight forwarding objectives.
- Optimize transportation models, load consolidation, and carrier partnerships to maximize profitability.
- Collaborate with global leadership to align U.S. operations with international standards.
Operational Excellence in Logistics
- Implement and monitor KPIs for freight forwarding performance.
- Oversee TMS (Transportation Management Systems) and logistics software (Cargowise preferred).
- Standardize SOPs to ensure compliance, quality, and efficiency.
- Reduce transit times, cut costs, and improve end-to-end supply chain visibility.
Customer Success & Satisfaction
- Partner with sales teams to meet client expectations for international shipping and freight forwarding services.
- Ensure timely, accurate cargo delivery across ocean freight, air freight, and inland trucking.
- Proactively address customer issues while driving continuous improvement in client service.
Risk & Compliance Management
- Identify and mitigate freight network risks, customs compliance challenges, and transportation disruptions.
- Build contingency plans to safeguard cargo movement across global trade lanes.
- Ensure adherence to international freight regulations, safety standards, and industry best practices.
Qualifications – Ocean/Air Freight Operations Director
Must-Have:
- Bachelor's degree in Supply Chain Management, Logistics, or Business Administration (Master's preferred).
- 20+ years' freight operations and logistics management experience, with at least 10 years in leadership across multiple locations.
- Proven expertise in ocean freight, air freight, inland trucking, and freight forwarding operations.
- Strong skills in carrier negotiations, route optimization, and freight cost management.
- Proficiency with logistics technology, TMS, and Cargowise.
- Exceptional leadership, communication, and decision-making abilities.
- Deep knowledge of regulatory compliance and international trade requirements.
Nice-to-Have:
• Experience in global freight forwarding companies or logistics enterprises.
• Familiarity with digitization trends in freight technology.
• Multilingual skills for cross-border coordination.
• Strong financial acumen to manage budgets and P&L for freight operations.
Why Join Us?
• Competitive salary + performance bonuses
• Flexible work schedule with hybrid and remote options
• Career growth within a global freight forwarding company
• Exposure to international logistics operations and trade compliance
• Collaborative culture with strong values in teamwork, innovation, and customer service
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