BI Analyst
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Responsibilities:
- Act as the SME for the CRM ecosystem, ensuring the platform is optimized across technical configurations, business requirements, user experience needs, and ongoing enhancements and upgrades.
- Serve as the primary liaison between business stakeholders and the technical team for CRM enhancements and initiatives
- Analyze business processes and identify opportunities to improve customer engagement, sales performance, and operational efficiency
- Configure and customize D365 CE and/or Power Platform components (Power Automate, Power Apps, Power FX, Power BI, Power Pages, etc.)
- Gather, document, and validate detailed business and functional requirements
- Support CRM data management, data integrity, reporting, and dashboards
- Drive user adoption through training, communication, and ongoing support
- Troubleshoot issues, support releases, and ensure system performance and stability
- Recommend creative solutions and best practices to maximize ROI on CRM investments
What We're Looking For:
• 5+ years in analytics, 3+ years in reporting/dashboard creation
• Strong skills in SQL, Hive, R, Python, or Scala
• Experience with BI tools (MicroStrategy, Tableau), data warehousing (Redshift), and data management (Informatica, SSIS, Alteryx)
• Detail-oriented, collaborative, and organized
• Excellent communication, documentation, and problem-solving skills
• Advanced Excel and PowerPoint abilities