BI Analyst

1 week ago

Virginia Bch VA United States, Virginia Saxon Global Full-time

Responsibilities:

  • Act as the SME for the CRM ecosystem, ensuring the platform is optimized across technical configurations, business requirements, user experience needs, and ongoing enhancements and upgrades.
  • Serve as the primary liaison between business stakeholders and the technical team for CRM enhancements and initiatives
  • Analyze business processes and identify opportunities to improve customer engagement, sales performance, and operational efficiency
  • Configure and customize D365 CE and/or Power Platform components (Power Automate, Power Apps, Power FX, Power BI, Power Pages, etc.)
  • Gather, document, and validate detailed business and functional requirements
  • Support CRM data management, data integrity, reporting, and dashboards
  • Drive user adoption through training, communication, and ongoing support
  • Troubleshoot issues, support releases, and ensure system performance and stability
  • Recommend creative solutions and best practices to maximize ROI on CRM investments

What We're Looking For:

• 5+ years in analytics, 3+ years in reporting/dashboard creation

• Strong skills in SQL, Hive, R, Python, or Scala

• Experience with BI tools (MicroStrategy, Tableau), data warehousing (Redshift), and data management (Informatica, SSIS, Alteryx)

• Detail-oriented, collaborative, and organized

• Excellent communication, documentation, and problem-solving skills

• Advanced Excel and PowerPoint abilities