Representative, Order Entry
13 hours ago
Clayton, Missouri, United States
Caleres
Full-time
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What We Do – Accountabilities
Ensures accurate entry for order types requiring special handling, unique support, or urgent assistance, typically TPO, PTO, International, and occasionally time sensitive closeouts
Ensures proactive communication and partnership between customers, relevant business partners, and Order Management leadership regarding order issues and changes
Prioritizes order entry requests to ensure orders meet purchasing / shipping deadlines and visibility for forecasting, escalating for assistance cross functionally when volumes risk SLA Commitments
Creates and maintains customer profiles and/or templates detailing customer specific requirements for entry
Essential Functions
Provides timely and accurate order set up and proofing for all complex order set ups (aka TPO, PTO, International) and closeouts (as resources allow) for all Caleres Brands using preferred system tools (e.g., SAP, Fiori Upload, OE Template, Connect, etc.)
Participates in systems and process training and development for staff that enhances quality of service and reduces/eliminates manual activities
Proactively communicates order exceptions to appropriate parties when necessary
Uses a consistent, efficient Order Entry process following established guides and best practices
Monitors, keys, and maintains the sample logs as needed for CAL1, CAL2, LDC, SAM
Distribute order confirmations as customers require, and automation cannot solve needs
Identifies opportunities for process improvement and recommends solutions
Assists with special projects, as needed
Assures achievement of individual KPIs and objectives
Occasionally assists in administrative elements of onboarding new team members
Adheres to established procedures, executing routine tasks independently
Preferred Qualifications & Education
BS/BA in Business preferred
1-3 years Retail / Wholesale experience (B2B Preferred)
Good communication skills required
Detail oriented
Computer experience
Basic MS Office: Word, Excel, Outlook
SAP (S4HANA, Fiori) or equivalent a plus
Power BI Reporting a plus
Physical Requirements and/or Environment
Hybrid – HQ (Cube – open space)