Duties include, but are not limited to:

• Carrying out a full range of duties in the Spinal Cord Injury Healthcare Group with specific responsibility for providing clerical, administrative, and clinical support to facilitate efficient and effective function of the Therapy Services Division of the SCI/D Healthcare Group at the VA Long Beach Medical Center.
• Utilizing methods of automating administrative reports and multiple uses of the data and creates detailed charts and graphs.
• Managing action item procedures that include the timely and appropriate delegation, dissemination, due date assignment, tracking, collection, routing, and final transmission of actions.
• Conducting special audits, studies, or surveys to be utilized in the development of procedures, and assisting therapists in collecting complete and appropriate data for reporting processes.
• Maintaining time and attendance records and reports by accurately recording tour of duty from bi-weekly time schedule into employee timecards for the therapy services section of the SCI HCG.
• Purchasing and maintaining adequate inventory of therapy supplies on hand to minimize delays and/or disruption to the flow of care for patients served by the section.

Work Schedule: Monday-Friday, 8:00-4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD02213A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/27/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Working with a variety of different activities to support patients who have spinal cord injury, associated neurological disorders, and/or disabling conditions as a result of the effects of catastrophic disability; Knowledge of an extensive body of rules, procedures, or operations applied to specific assignments and knowledge of the organization and functions of the office in order to perform all the procedural work of the office; Knowledge of the duties, priorities, and commitments of the staff sufficient to independently set up conferences, arrange travel and accommodations, and preparing reports from information gathered regarding the essential work of the Spinal Cord Injury (SCI) Therapy Program; Ability to effectively and professional communicate information to others, both orally and in writing; Knowledge of the substantial program of the Medical Center as related to the Spinal Cord Injury Health Care Group clerical and administrative support functions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.