Fulfillment Associate

6 days ago

St Cloud, Minnesota, United States Axelon Services Corporation Full-time $21 Permanent

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Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies
Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels
Assist internal/external customers and/or vendors with order fulfillment and problem resolution
Understand, demonstrate, and explain company service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members, and/or vendors
Make well-informed and timely decisions to meet client expectations and requirements
Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results
Challenge existing procedures and processes regarding the delivery of services and service offerings, and make recommendations to enhance and improve them
Assist customers, team members, and/or vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach

Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment
Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
Ability to multitask and demonstrate problem-solving skills
Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment

Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred