Customer Service Representative

22 hours ago

Houston, Texas, United States Doctor.com Full-time $45,000 - $50,000 Contract
 We are looking for a customer-oriented, experienced, and motivated Customer Service Representative to join our marketing team If you love helping people and are customer-centric, we want to meet you As a Customer Service Representative, you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive, and cheerful. 

Customer Service Representative Duties and responsibilities
  • Managing a large volume of customer calls
  • Stay friendly and helpful
  • Resolve questions and service issues for customers via phone, email, and text
  • Accurately document customer interactions
  • Determine opportunities for new sales
  • Sell products to established customers through up-selling and cross-selling 
  • Resolve all inbound and outbound support requests per established guidelines.
  • Identify and act as a company ambassador at all times
  • Be professional 
Customer Service Representative requirements
  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Demonstrated ability to provide outstanding customer service
  • Customer-centric
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision