Contact Center domain, IVR Developer
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Must-Have Technical / Functional Skills
-
Strong Contact Center domain experience
-
Hands-on expertise with Voice applications and IVR development
-
Proficiency in VXML, Java, GAAP, SQL, Groovy
-
Experience with Contact Center cloud products such as Five9, Microsoft, or Genesys
-
Good understanding of UI and API development for IVR applications
Roles & Responsibilities
-
Lead the core IVR product architecture, design, and build
-
Drive development and integration of voice and contact center solutions
-
Engage in IVR platform migration projects to cloud-based solutions (Five9, Microsoft, or Genesys)
-
Build and maintain UI and API layers for IVR applications to enhance customer experience
-
Collaborate with cross-functional teams (Product Owners, Business Analysts, QA, DevOps) to ensure seamless delivery
-
Provide technical leadership, mentorship, and best practices for IVR/contact center solution design
-
Troubleshoot and resolve complex issues in IVR/voice applications and ensure system reliability
-
Stay updated with emerging technologies in contact center domain and recommend adoption where beneficial
Good-to-Have Skills
-
Experience with SaaS-based IVR platforms
-
Knowledge of Cloud migration strategies
-
Familiarity with Agile/Scrum methodologies
-
Strong analytical and problem-solving skills
-
Excellent communication and stakeholder management skills
-
IT Manager III
4 days ago
Phoenix, Arizona, United States Software Resources Full-timeSoftware Resources has an immediate, direct hire job opportunity for an IT Manager III - Contact Center Technology & Operations with a major corporation in Phoenix, AZ, Dallas, TX or Columbus, OH. 4 days per week on-site, Fridays remote. What you'll do: As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains...
-
Mortgage Loan Officer- Contact Center
24 hours ago
phoenix, arizona, United States USAA Full-timeWhy USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we...
-
A.I. Analyst and Implementation Manager
1 day ago
phoenix, arizona, United States ONE (Open Network Exchange) Full-timeWelcome to ONE! While we're headquartered in sunny Arizona, we've always got travel on our minds. We're passionate about creating innovative technology and business solutions that transform travel experience. The Manager, Contact Center AI & Insights will partner with the Vice President, Customer Operations, Technology & Analytics to execute the AI...
-
Contact Center Engineer
1 week ago
Phoenix, Arizona, United States 5 Star Recruitment Full-timeJob Description: Candidate must have deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem.Must have 7+ years of experience with Cisco Contact Center solutions.Experience in contact center migration to CCaaS and building data solutions around the migration.Define data strategy for migrating historical...
-
Vice President of Contact Centers
6 days ago
Phoenix, AZ, Maricopa County, AZ; Arizona, United States Confidential Full-timeVice President of Contact Centers About the Company Dynamic provider of essential home services Industry Consumer Services Type Privately Held Founded
-
IT Manager III
1 week ago
Phoenix, Arizona, United States Western Alliance Bank Full-timeJob Title:IT Manager III - Contact Center Technology & OperationsLocation:Block 23What you'll do:As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in...
-
Contact Center Team Manager
1 week ago
Phoenix, Arizona, United States Bank of America Full-timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive...
-
Senior Manager, Data Center Development
3 days ago
phoenix, arizona, United States Trinasolar Full-timeTrina Solar International System Business Unit (ISBU) is a project development platform of Trina Solar, one of the global leading renewable energy solution providers. We are expanding to the data center and power solution development. The Senior Manager of Data Center Development will be responsible for leading the identification, evaluation, and advancement...
-
Principal Engineer II
1 week ago
Phoenix, Arizona, United States Western Alliance Bank Full-timeJob Title:Principal Engineer II - Contact Center Technology & OperationsLocation:Block 23What you'll do:As a Principal Engineer II, you'll provide your expert-level knowledge as the established authority in your domain as well as extensive knowledge across multiple domains to ensure solutions are safe, secure, compliant and reliable. You'll identify...
-
Principal Engineer I
1 week ago
Phoenix, Arizona, United States Software Resources Full-timeSoftware Resources has an immediate, direct hire job opportunity for a Principal Engineer I - Contact Center Technology & Operations with a major corporation in Phoenix, AZ, Dallas, TX or Columbus, OH. 4 days per week on-site, Fridays remote. A minimum of 2+ years of hands-on relevant experience with Genesys Cloud CX is must. What you'll...