Cloud DevOps
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Required Skills and Experience: AWS, GCP or Azure Expertise: Proven experience in managing and deploying applications on AWS compute/network services, GCP and Azure. Terraform: Strong proficiency in using Terraform for infrastructure as code. Authentication and Authorization: Experience with authentication protocols and authorization mechanisms. FinOps: Understanding of financial operations and cost optimization in cloud environments.
Preferred Qualifications: Certifications: Relevant certifications in AWS/GCP/Azure, Terraform. DevOps Practices: Experience with CI/CD pipelines, Gitlab and DevOps practices. Scripting: Proficiency in scripting languages such as Python, PowerShell, or Bash. Collaboration: Excellent communication and teamwork skills to collaborate with cross-functional teams.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations /L3 level support and doing incident & problem management
(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
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