Elevated Resources Inc: Client Success Resource Manager
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- Utilizing the Elevated Resources platform, ELEVATE, and all available tools to facilitate the successful end-to-end fulfillment of temporary staffing requirements for assigned accounts within targeted SLAs. Support includes, but is not limited to assisting, as needed, in opening requirements, resume screening agency candidates for fit, interview coordination, ensuring manager dispositioning of candidates and all administrative duties associated with resource placement including as applicable creating, delivering, collecting and validating assignment documentation, time and expense collection administration, and off-boarding activities
- Maintains and updates electronic records to include changes or status updates, accurate compliance fields and validates entries to ensure accuracy
- Provides guidance and training on process and platform to account constituents including client hiring managers, resources and supplier partners
- Maintains thorough and accurate documentation on client and resource interactions.
- Responds, documents and answers inbound calls and emails in a timely manner and according to SLA's utilizing available systems, policies, processes and guidelines.
- Provides issue resolution of Tierl and Tier 2 issues and escalates appropriately, any Tier 3 or above issues, to SVP of Client Success via the case management system and includes all relevant information on the issue/scenario requiring advanced solutions
- Provides account reporting and status updates as required
- Makes recommendations to improve processes and delivery efficiencies where applicable
- Maintains and continually increases knowledge of supported software solutions
- Participates in special projects and performs other duties as assigned
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Newport Beach, California, United States Elevated Resources Full-timeUtilizing the Elevated Resources platform, ELEVATE, and all available tools to facilitate the successful end-to-end fulfillment of temporary staffing requirements for assigned accounts within targeted SLAs. Support includes, but is not limited to assisting, as needed, in opening requirements, resume screening agency candidates for fit, interview...
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Newport Beach, California, United States Elevated Resources Full-timeSuccessfully lead a team of Client Success Resources Managers (CSRMs) on assigned client account(s) Utilizing the Elevated Resources platform, ELEVATE, and all available tools to facilitate the successful end-to-end fulfillment of temporary staffing requirements for assigned accounts within targeted SLAs. Support includes, but is not limited to assisting,...
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