Slot Attendant

Q CASINO + RESORT

SLOT ATTENDANT

BASIC FUNCTION

Ensures customer service aspects of slot operations run smoothly.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:    Operations Shift Manager/Director of Gaming Operations
• Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
• Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.
• Maintain effective working relationships with other departments and employees.
• Ensure proactive customer service, personally resolving customer problems as required.
• Performs ticket fills & jackpot payments per Internal Controls.
• Authorizes slot payouts per Internal Controls.
• Circulate the slot floor to make sure everything is clean and in working order. 
  • Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest.
  • Help push in chairs and empty cups when needed.  

EDUCATION, TRAINING AND EXPERIENCE

• High School diploma or equivalency certificate.

STANDARDS OF PERFORMANCE

• Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.
• Well organized, produces legible and accurate paperwork & possess good cash handling skills.
• Willing and able to work non-traditional schedules, particularly nights and weekends.
• Able to spend extended periods standing and walking.
• Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).
• Strong customer service skills, personality, and orientation.
• Able to remain composed when dealing with irate customers.

MENTAL AND PHYSICAL REQUIREMENTS

• Generally light, with occasionally medium work. Lifting up to 50 lbs.
• Standing for long periods of time
• Bending, stooping and crawling.

WORKING ENVIRONMENT AND CONDITIONS

Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.

EQUIPMENT AND TOOLS

• Various slot machines & their sub-assemblies
• Small hand tools