General IT Support Services
2 days ago
Frankfort, Kentucky, United States
Cynet Systems
Full-time
$16 Permanent
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Job Overview:
- Provide IT and operational support for systems related to driver licensing, vehicle registration, and remote issuance services.
- Troubleshoot system, application, and workflow issues while ensuring compliance with licensing regulations and operational requirements.
- Support both central and regional offices with technical assistance, process improvements, and user guidance.
Requirements/Must Have:
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently as well as in a team environment.
- High level of accountability, professionalism, and flexibility.
- Willingness to travel, including overnight stays.
- Minimum of 2 years of computer technology experience.
- Ability to learn and interpret driver licensing systems, laws, and policies.
- Strong organizational skills and task-oriented mindset.
Responsibilities:
- Provide IT and software troubleshooting support to central and regional offices.
- Support systems used for driver licensing, vehicle registration, and remote issuance operations.
- Diagnose system issues, identify root causes, and implement effective resolutions.
- Monitor system performance and ensure timely processing of applications.
- Analyze recurring technical issues using logs, reports, and transaction data.
- Assist users with system access, credentials, and operational support.
- Maintain and update division website content.
- Participate in technical meetings and support system enhancements.
- Assist with database management and back-office system operations.
- Advise applicants on driver licensing processes, laws, and policies.
- Distribute communications and support administrative functions.
- Recommend process and system improvements to management.
- Support performance tracking, goal alignment, and conflict resolution.
- Perform additional duties as assigned.
Skills:
- Technical troubleshooting and IT support.
- Data analysis and problem-solving.
- Customer service and stakeholder interaction.
- Process improvement and system optimization.
- Strong organizational and multitasking abilities.
Qualification And Education:
- Bachelor's degree or Associate's degree in a related field preferred.
- Equivalent administrative, business, or technical experience may be considered in lieu of formal education.