Instructor - Customer Service Program
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Job Title: Instructor - Customer Service Program
Supervisor’s Title: Academic Dean / Program Manager
Department: Academics
General Summary & Essential Job Duties / Responsibilities
The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.
- Teach up to 27.5 hours week.
- Prepare lesson plans.
- Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
- Assist students in the learning process.
- Evaluate and monitor student progress.
- Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
- Attend quarterly instructor in-service meetings.
- Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
- Organize and lead field trips for students at least once per quarter.
- Actively contribute to program improvement.
- Provide academic advising and support to students.
Education & Experience
The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.
Physical requirements: While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: Normal office working conditions. The noise level in the work environment is usually moderate.
Benefits Offered
- Paid Time Off
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