IT Technical Support

This Jobot Consulting Job is hosted by: Merwan ZattamAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $22 - $26 per hourA bit about us:We are a leading strategic service provider with over 25 years of experience helping organizations transform their technology infrastructure to drive business success. Our team specializes in delivering innovative IT solutions across cloud services, cybersecurity, networking, data center modernization, and managed services.With a client-centric approach, we empower businesses to overcome complex IT challenges and accelerate their digital transformation. Our solutions are tailored to meet the needs of mid-market and enterprise clients across a wide range of industries, including healthcare, finance, government, and education.Backed by a deep bench of certified experts and strategic partnerships with top-tier technology providers, we offer a comprehensive portfolio that includes cloud architecture and migration, disaster recovery, security operations, IT modernization, and more. Our mission is to help organizations not just keep up—but stay ahead—in an ever-evolving technology landscape.Why join us?Jobot Consultant BenefitsAs a W2 contractor through Jobot, you’ll have access to a comprehensive benefits package designed to support your health, well-being, and financial security:Health & WellnessMedical Insurance – Multiple plans available, including PPO and HDHP optionsDental Insurance – Coverage for preventive, basic, and major servicesVision Insurance – Includes exams, lenses, frames, and contact lensesFinancial Benefits401(k) Retirement Plan – Includes employer match to help you save for the futureWeekly Direct Deposit – Reliable and convenient payment scheduleTime OffPaid Sick Leave – In accordance with state and local lawsPaid Holidays – Select paid holidays may apply depending on contract length and clientAdditional PerksAccess to Jobot’s Dedicated Support Team – For payroll, HR, and benefits questionsCareer Support – Ongoing access to a recruiter who advocates for your career goalsOption to Convert – Many Jobot contracts include potential for full-time hireJob DetailsDepartment OverviewThe Information Technology Services Division / Customer Service Section provides comprehensive support to end users across California. Services include:Planning and deploying systems statewideIntegrating new technologiesMigrating systems and testing software deploymentsSurplus and disposal of equipmentSecurity support, including system isolationActive Directory login troubleshooting, account resets, and multi-factor authentication setupWindows Hello for Business configuration and troubleshootingHelp desk support (incoming calls, hardware deployment, printer setup and troubleshooting)Technical documentationYubiKey analysis and troubleshootingSecret Server Delinea implementation and supportFIDO2 troubleshooting and documentationAzure Virtual Desktop (AVD) implementation and troubleshootingSupport for Future of Public Health initiatives related to ITPurpose of the RoleThis request is for two experienced IT Technical Support Specialists (Customer Experience Analysts) to work collaboratively with the Customer Service Section to support critical security rollouts including YubiKeys, FIDO2, BitLocker, Windows Hello for Business (WHFB), and password scrambling—ensuring alignment with National Institute of Standards and Technology (NIST) standards.The role will also be integral to the department’s transition from Citrix Virtual Desktop Infrastructure (VDI) to Azure Virtual Desktop (AVD), supporting over 1,000 critical users, including those in Women, Infants, and Children (WIC), Office of Legal Services (OLS), Statistical Analysis System (SAS), and scientific research teams.In addition, the role will assist in the implementation and rollout of Delinea Secret Server to securely encrypt and manage user login credentials, as well as manage Active Directory (AD) and Azure AD account creation, updates, and synchronization.Without these resources, daily operations, security posture, and ongoing IT initiatives could be significantly impacted.Mandatory QualificationsExperience – Minimum of two (2) years in a technical or functional consulting, research, or relevant industry role, including presenting to technical and non-technical audiences.Education – Bachelor’s degree (a copy will be required).Substitution: Four (4) additional years of qualifying experience may substitute for the degree requirement.Preferred Add-on to Mandatory Experience:Additional years of experience beyond the minimum (up to four years).Desirable QualificationsProcess Auditing – At least two (2) years of experience auditing and analyzing IT equipment usage processes and information.Data Gathering – Two (2) years of experience gathering and interpreting customer needs, satisfaction, and usage data related to IT infrastructure and implementation.Conflict Resolution – Two (2) years of experience applying conflict resolution techniques; knowledge of diverse research practices and programming preferred.Active Directory Expertise – Two (2) years of experience with Active Directory (AD) and Azure AD account creation, password resets, and maintenance.Problem-Solving – Two (2) years of demonstrated analytical and troubleshooting skills with proven quick resolution capabilities.Time Management – Two (2) years of experience managing time effectively and meeting deadlines.Technical Documentation – Two (2) years of experience writing documentation for use by staff at various levels.Enterprise Environment – Two (2) years of experience working in a large enterprise IT setting.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. 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