Technical Support Representative I

2 weeks ago

Chelmsford, United States ZOLL Medical Full time

Technical Support Associate The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support. Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis Follow up to inquiries, and ensures satisfactory customer resolution Follow departmental processes and procedures Accurate entry of customer reported complaint details into claim tracking system Occasional on-call phone support for evening and weekend emergencies Participate in internal process documentation creation and verification Performs departmental receiving/shipping as required Assist with creating 'Tech Tips' for new issues, escalation and resolution as required Occasional travel to customer site, up to 10% Stays current with system information, changes and updates Research required information using available resources Skill Requirements: Good customer follow up skills Practical experience with Microsoft Office products Demonstrated self-starter Creative problem solving skills, attention to detail and well organized Strong interpersonal skills and the ability to work in a team environment Effective oral and written communication that is appropriate for the situation Proper phone etiquette and effective listening skills Required/Preferred Education and Experience: 2 year degree/certificate in electronics/biomedical (preferred), or equivalent experience Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. The hourly pay rate for this position is: $28.00 to $29.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

  • Technical Support Representative I

    1 week ago

    Chelmsford, United States Zoll Data Systems Full time

    The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support. Essential Functions. Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries relate Technical Support, Support, Representative, Technical, Technology, Skills

  • Technical Support Representative I

    4 days ago

    Chelmsford, MA, United States Phantom Staffing Full time

    About the job Technical Support Representative I Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a...

  • Technical Support Representative I

    2 weeks ago

    Chelmsford, MA, United States Phantom Staffing Full time

    About the job Technical Support Representative I Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a...

  • Technical Support Representative I

    7 days ago

    Chelmsford, MA, United States Phantom Staffing Full time

    About the job Technical Support Representative I Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a...

  • Technical Support Representative I

    15 hours ago

    Chelmsford, MA, United States Phantom Staffing Full time

    About the job Technical Support Representative I Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a...

  • Technical Support Representative I

    1 week ago

    Chelmsford, MA, United States Phantom Staffing Full time

    About the job Technical Support Representative I Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a...

  • Technical Support Representative I

    4 days ago

    Chelmsford, Massachusetts, United States Phantom Staffing Full time

    Job SummaryThe Technical Support Associate is responsible for tier 1 customer and Sales Team Support.Essential FunctionsProvide tier I technical support functions including, but not limited to:Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a daily basisFollow up to inquiries, and ensures...

  • Technical Support Representative I

    3 weeks ago

    Chelmsford, United States Massachusetts Staffing Full time

    Technical Support Associate Acute Care Technology ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services...

  • Technical Support Representative I

    2 weeks ago

    Chelmsford, United States Massachusetts Staffing Full time

    Technical Support Associate Acute Care Technology ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services...

  • Technical Support Representative I

    4 weeks ago

    Chelmsford, United States ZOLL Medical Full time

    Acute Care Technology ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to...