Operation Manager

Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Position Title: Operation Manager Company: RDE Capital Group LLC / RDE Maintenance Services Reports To: Managing Member / Principal Location: DallasFort Worth (On-site/Hybrid) Position Overview The Operations Manager is responsible for the day-to-day execution of property management and maintenance operations across the RDE portfolio. This role ensures properties are operating efficiently, residents receive a high-quality experience, and teams consistently execute company processes and standards. This is a hands?on leadership role designed to grow into an Operations Director position as the company scales. Key Responsibilities 1. Operational Leadership Oversee daily operations across all managed properties Enforce company policies, procedures, and operating standards Serve as the primary escalation point for property managers and maintenance supervisors Ensure consistent execution of leasing, move?ins, renewals, maintenance, and resident communication. 2. Property Performance & KPIs Track and manage key performance indicators, including: Economic and physical occupancy Vacancy and delinquency Work order completion and aging Security deposit processing timelines Online reputation and resident reviews Conduct weekly KPI reviews with property managers Identify underperforming assets and implement corrective action plans. 3. Financial Oversight Support ownership in executing the annual operating budget Monitor controllable expenses and vendor performance Review monthly financial statements and variance reports Ensure accurate rent collection, delinquency follow?up, and deposit accounting 4. Maintenance & Vendor Coordination Coordinate maintenance operations across approximately two maintenance vans Prioritize work orders, turns, and preventative maintenance Ensure compliance with safety, habitability, and regulatory standards Manage vendor relationships and pricing within approved budgets 5. Resident Experience & Move?Ins Own the move?in process and resident onboarding experience Ensure units are move?in ready, clean, and inspected prior to occupancy Implement quarterly initiatives to improve resident satisfaction Drive positive online reviews related to move?in and service experience 6. Team Leadership & Development Coach, train, and support property managers, leasing staff, and maintenance personnel Assist with hiring, onboarding, and performance management Foster a culture of accountability, hospitality, and continuous improvement Identify and develop future leaders within the organization 7. Quarterly Priorities & Strategic Execution Lead execution of quarterly company priorities as defined by ownership Translate high?level goals into actionable plans for site teams Track progress and report results weekly and monthly 8. Growth Path: Operations Manager ? Operations Director This role is intended to grow into an Operations Director position upon meeting company scale and performance benchmarks, including: Portfolio growth to 1,100+ doors Revenue growth to $1.4M+ annually Demonstrated ability to consistently hit budget and KPI targets Proven leadership and development of management?level staff Qualifications Required 5+ years of property management experience (multifamily or mixed?use preferred) 2+ years in a supervisory or operations?focused role Strong understanding of property-level financials and KPIs Experience managing maintenance operations and vendors Proficiency with property management software and reporting tools Strong organizational, communication, and problem?solving skills Preferred Texas real estate license (or willingness to obtain) Experience managing 500+ units Background in value?add or operational improvement environments Work Environment & Expectations Full?time, in?office and on?site role Occasional after?hours availability for escalations Travel between properties as needed #J-18808-Ljbffr