Shift Lead

Base pay range: $17.00/hr - $20.00/hr General Responsibilities Opens and closes the store in the absence of store management, including all required systems start?ups, required cash handling, and ensuring the floor and stock room are ready for the business day; responsible for opening the back door for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive experience. Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., proactive help, identifying needs, servicing until satisfied). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members on the warehouse and vendor ordering process, including opening the back door for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise; completes resets and revisions. Maintains accurate inventory counts and on?hand quantities across basic departments, stockroom, and overstock locations. Helps ensure the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed to support accurate pricing of products and compliance with local regulations. Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary or requested. Assists with exterior and interior maintenance to ensure clean, neat, orderly store condition and appearance; requests store or system repairs as required in manager absence or as requested by manager. Assists with separation of food items (e.g., raw foods from pre?cooked) and product placement per policies; assists with stock rotation using the first?in, first?out method and restock outs for consumable items. Has working knowledge of store systems and store equipment. Assists at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Communications Serves as a liaison between management and non?management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management. Basic Qualifications One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Preferred Qualifications Knowledge of store inventory control. Consideration of employment of qualified applicants with arrest and conviction records. Obtains and maintains valid PTCB certification or pharmacy license as required by state. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $17 - $20 / Hourly #J-18808-Ljbffr