Applications Engineer II, Services

Atagons Manufacturing Intelligence division, we empower manufacturers to create transformative products through digital solutions that drive smarter manufacturing. From advanced design software to precision metrology, we help industries improve productivity and quality worldwide. As part of our Applications Engineering team, youll support customers using CABINET VISION, one of the leading software solutions for woodworking and cabinet manufacturing. Youll deliver world-class technical support, training, and integration services that ensure our customers maximize the value of their Hexagon solutions. About the Role The Applications Engineer II plays a key role in supporting CABINET VISION customers and resellers. You will provide hands?on training, software integration, customization, and technical support to help customers optimize workflows and achieve business results. This role requires both strong technical expertise and exceptional customer service skills. Responsibilities Deliver online and onsite training and integration services for CABINET VISION customers. Provide technical support services, resolving customer issues efficiently. Perform post?processor modifications and customize reports, UCS, and catalogues/libraries. Conduct customer introduction and follow?up calls to ensure satisfaction and retention. Maintain accurate documentation of customer interactions and project outcomes. Escalate critical issues to the Applications Engineering Manager and provide potential solutions. Act as the point person for complex technical and business matters. Stay current through continuous learningtraining classes, research, and seminars. Consistently maintain a professional, helpful, and customer?focused approach. Qualifications Advanced technical knowledge of CABINET VISION software (or related CAD/CAM software). Proficiency with Microsoft Office Suite. Strong customer service orientation with excellent communication skills. Analytical, detail?oriented, and strong problem?solving skills. Ability to manage multiple priorities and work independently or within a team. High school diploma or GED required. Bachelors degree in Engineering, Computer Science, or related field preferred. 3+ years of experience in a software support, training, or service role required. Remote based with occasional customer site visits (up to 20% travel). Frequent computer?based work; occasional lifting up to 20 pounds. Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com. Information at a Glance: Job Title: Applications Engineer II Job Function: Service Application Job Location (Short): North Kingstown, USA, 02852 | Wilmington, USA, 19804 Workplace Type: Remote Workplace Details: Open to all US locations Req ID: 2224 Apply now About Hexagon Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous ensuring a scalable, sustainable future. Hexagons Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter. #J-18808-Ljbffr