Strategic Account Manager

Strategic Account Manager Role Overview: This role provides high touch service to key global customers to develop and maintain strong strategic partnerships. This role requires a blend of sales and business acumen, industry experience and mature interpersonal skills to ensure our company's products and services meet the evolving needs of strategic accounts. Prioritized responsibility to support and enhance existing business relationships while also securing future new business awards. Facilitate collaboration at all levels of the organization and foster innovative business solutions which differentiate ATL. The ideal candidate will bring deep medical-device industry expertise, a proven record of cultivating key relationships, and a passion for delivering value-based solutions to medical device clients while delivering a gold standard of service to their respective customers. Essential Duties and Responsibilities: Develop, implement, and refine strategic account plans to drive growth and achieve revenue targets within assigned customer(s). Serve as the primary point of contact for key accounts, fostering trust, satisfaction, and loyalty through proactive engagement and problem solving. Identify growth opportunities within existing accounts through cross-selling and upselling initiatives. Analyze market trends, and maintain in-depth knowledge of the customer's product portfolio, regulatory requirements, develop tailored solutions to address customer needs. Collaborate cross-functionally with marketing, engineering, operations, quality and customer service teams to ensure client satisfaction. Aid in contract negotiation, pricing, and service agreements in accordance with company policies and compliance standards. Monitor and report on sales performance, pipeline development, and market feedback to senior leadership. Represent the company at industry conferences, trade shows, and networking events to enhance visibility and drive market expansion. Maintain accurate and timely records, sales forecasts and account activity reports including pipeline progress in the CRM system. Performs other duties and responsibilities as assigned. Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in business, life sciences, engineering or related field 5+ years of account management or strategic sales experience in the medical device or healthcare manufacturing industry + 10 years solutions selling experience. Demonstrated track record of managing large, complex accounts and achieving revenue growth Strong understanding of medical device manufacturing and purchasing processes Wider understanding of business needs, capabilities and strategies to ensure alignment with customer management Excellent negotiation, communication and presentation skills Proficient with CRM system(s) Ability to travel as needed Other Knowledge, Skills, and Abilities: Skillful in advanced solution selling techniques (e.g., Miller Heiman, TAS, Spin Selling, etc.) Strategic thinking and analytical skills Ability to effectively present information to senior management, intercompany groups and most importantly to any individual or group representing our customer. Proven record of developing deep customer relationships and seen as a value contributor by customers. Demonstrated problem-solving skills Comfortable delivering bad news What you should know about us: We believe there is a better way to bring medical devices to market. We use an engineer-to-engineer approach to offer complete medical device solutions from concept to market, including design and development, prototyping, testing, regulatory compliance, and high-volume manufacturing to the world's leading medical device OEMs. Join us in our mission to partner with the world's leading medical device companies and accelerate the development and manufacturing of innovative medical devices. ATL has operations in China, Costa Rica, Taiwan, USA, and the United Kingdom, plus remote staff in strategic global locations ... and we are growing EEO Statement: ATL Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.