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General Manager- High Rise
2 hours ago
The General Manager will oversee all business operations at one or more of our apartment communities, including a Class A or high-rise property. The successful candidate will possess strong interpersonal and resident relations skills, and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. Responsibilities Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity Complete annual budgets and ensure adherence to approved budgets Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards Provide excellent customer service while maintaining the highest standards for resident service Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients Oversee resident and vendor-related communications, ensuring timely resolution of issues Monitor property marketing efforts, including reviewing property websites and advertising Qualifications Prior experience at a Class A or High-Rise property REQUIRED Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience Four years in multifamily property management, with at least two years in a Community Manager role Valid driver’s license required Knowledge of multifamily property management operations, respective markets, and industry trends Knowledge of budgeting, financial reporting, and variance analysis Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously Skilled in Microsoft Office Suite and Property Management Software such as Yardi Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail Ability to effectively communicate verbally and in writing Ability to develop solutions and resolve challenges proactively Ability to lead, mentor, and develop on-site teams Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency Ability to maintain positive client relationships Ability to think strategically and implement business plans that align with financial goals and client expectations
