Customer Service Reporting Analyst
2 weeks ago
Customer Experience Reporting Analyst The Customer Experience Reporting Analyst will work under general supervision to streamline and improve processes and reporting. This role will focus heavily on the analytical tasks which will include but may not be limited to requirements gathering, data mapping/modeling, and report creation. The Analyst is also responsible for Point of Sale (POS) reporting. Responsibilities Works with the Customer Service Operations Leader to ensure that systems such as Salesforce and Oracle can perform the necessary functions. Loads and maintains large amounts of data and customer-specific data into Salesforce and Oracle with consistency and accuracy. Develop an understanding of the key business processes and interactions with Oracle, Salesforce & Varicent. Ability to research POS questions and work with Sales Admin for correction, additions/updates or correspondence. Works with the Customer Service Operations Leader and the Business Units to proactively manage all new pricing opportunities in real time. Works with internal associates to manage pricing for various promotions. Acts as primary contact for POS Commissions and conducts all POS reporting for the organization. This will require an understanding of Agent contracts, commissions as they relate to each Business Unit within the AFL organization. Additional Pricing or POS analytical responsibilities as they are identified. Support Sales and Market team data analysis in support of key customers and distributors. Adheres to and promotes the environmental, health & safety policies of AFL. Personal Qualities Detail-oriented approach to important tasks; works with a high level of accuracy. Ability to logically solve complex multi-step process problems. Interpersonal skills - ability to work across multiple teams to accomplish goals and objectives. Ability to work independently; strong motivation and initiative to identify and do what needs to be done. Analytical thinker. Time-management - completes projects within specified requirements. Qualifications Bachelors Degree preferred. Previous experience working with Business Intelligence tools, SQL, Excel, PowerPoint, Word, Access, Oracle, Salesforce, Outlook or other Business Reporting tools is desired. Responds well to direction and prioritization from others. Familiarity with Agent contracts and commissions, is preferred. Experience with multiple platforms: Oracle, Salesforce, Excel, and Access, preferred. Work experience in a manufacturing or office environment is desired.
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Business Analyst
1 week ago
Duncan, SC, United States AFL Full timeAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ...
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Business Analyst
2 weeks ago
Duncan, SC, United States AFL Full timeAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ...
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Customer Service Coordinator
4 weeks ago
Duncan, United States Gunnebo Entrance Control Full timeCustomer Service CoordinatorDo you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the...
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Customer Service Coordinator
2 weeks ago
Duncan, South Carolina, United States GUNNEBO ENTRANCE CONTROL Full time $45,000 - $65,000 per yearDo you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security...
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Sr Transportation Analyst
1 week ago
Duncan Falls, Ohio, United States PROTRANS INTERNATIONAL LLC Full timeSUMMARYThe Account Analyst (Senior Transportation Analyst) plays a critical role in supporting performance improvement initiatives through data analysis, KPI reporting, and cross-functional collaboration. This position is responsible for extracting and analyzing operational and service data, identifying trends and opportunities for improvement, and providing...
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Advanced Planning
5 days ago
Duncan, United States AFL Telecommunications LLC Full timeAdvanced Planning & Scheduling (APS) Systems Analyst Job Category: Manufacturing Requisition Number: ADVAN007062 Posted : December 5, 2024 Full-Time Locations Showing 1 location AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the...
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Pharmacy Customer Service Associate
1 week ago
Duncan, United States Walgreens Full timePharmacy Customer Service Associate Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy....
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Advanced Planning
2 weeks ago
Duncan, United States AFL Full timeAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ...
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Sales Operations Data Analyst
4 days ago
Duncan, United States AFL Full timeJob Details Description AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in...
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Sales Operations Data Analyst
2 weeks ago
Duncan, United States AFL Full timeAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ...
