Department Supervisor

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Customer Sales & Profit Support the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Identify commercial opportunities and work with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers. Promote our Customer Loyalty App (Hello Member) and in?store sustainability initiatives. Execute correct fitting?room and checkout routines, including transactions, returns, and exchanges. Handle all administrative routines for people and operations correctly. Fashion & Trend Awareness Keep up?to?date with fashion scenes, trends, styles, brands, products, competitors, and influencers. Provide product and fashion knowledge to customers during interactions. Team & Development Share your knowledge and skills with the Store team. Collaborate with the in?store Visual Merchandiser team. Give and receive feedback to learn and support each other. Conduct regular communications to inform, motivate, and inspire daily and weekly meetings. Ensure all procedures, routines, and legal requirements are followed throughout the store. Retail Operations / Visual & Commercial Execution Maintain a clean and tidy sales floor and back?of?house (stockroom). Ensure high fashion quality, visual, and commercial product presentation with good garment care. Secure good stock levels and provide input on allocation to the Area team. Maintain the full garment cycle from delivery to presentation and fitting?room routines according to internal standards and available technology. Follow best practice for in?store OMNI Services, technology tools, and apps (Instore Care App, Click & Collect, Smart Store). Maintain consistent price perception by securing price signs in store and sales area. Update and upkeep back?of?house areas (key information, health & safety, tidiness). Be responsible for opening and closing the store daily. Qualifications Emerging leader who enjoys taking responsibility. Ambitious, an effective communicator, supportive, analytical, and capable of working with numbers and managing statistics. Achievement?oriented, motivated by performance and competition, and truly customer?centric. Why Youll Love Working at H&M We value diverse backgrounds across gender, race, age, religion, sexual orientation, and disability. Our organization is guided by 7 unique values that have driven our success for over 75 years. Access to Colleague Resource Groups (CRGs) for community and networking. Inclusive culture where youre encouraged to be yourself. Global talent community with limitless career growth and aspirations. Comprehensive benefits: health insurance, wellness & family support programs, company?matched retirement plan, paid leave, and paid time off, including a community day to serve local community. Express your personal style with employee discount at H&M, Other Stories, and COS. Benefits We offer all employees at H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card usable on all H&M Group brands online and in stores. Additional benefits include the H&M Incentive Program (HIP) and various local market perks such as 25% staff discount, medical, pharmacy, vision, dental coverage, employee assistance, vacation, wellness, holiday and parental pay, 401(k), commuter benefits, FSA, and voluntary benefits. Inclusion & Diversity At H&M Group, we are committed to creating inclusive, diverse, and equitable workplaces. We ensure our recruitment processes consider all diversity dimensions and strive for a fair and equal opportunity for all applicants. Compensation Expected base salary range: $14.46 $17.06 hourly. Other details: EEOC Code: SLS. Pay Status: Non?Exempt, Hourly. Company Description At H&M, our purpose is to liberate fashion for many. We aim to shape a new world in fashion, encouraging self?expression. As an H&M colleague, youll be encouraged to be yourself and will take on new responsibilities from day one, learning skills for life and making your biggest dreams a reality. We actively foster a culture of inclusion and belonging for all members of the team. #J-18808-Ljbffr