GCS Business Analyst

Join to apply for the GCS Business Analyst role at Konica Minolta Business Solutions Canada. Overview Konica Minolta currently has an exciting opportunity for a GCS Business Analyst. The role manages projects and tasks related to the development of business processes and procedures, creates and utilizes key business metrics, provides recommendations for improvements, works with management to create reporting and key business metrics, and develops internal and external reports and dashboards. The Business Analyst uses data analytics to assess processes, determine requirements, and deliver data?driven recommendations and reports to executives and stakeholders. Responsibilities Follows prescribed process and procedures including systems and tool utilization provides insight for continuous business process improvements Conducts business needs assessment, research and analysis and provides business cases Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners Develops documentation of business process flows; assesses and documents existing and creates new business procedures Reviews and develops metrics and reporting tools that can measure effectiveness and efficiencies of processes and/or systems Evaluates requirements for potential new projects and business opportunities, collects and organizes data required for project deliverables Supports system development and testing by providing clear requirements Validates functionality, quality and completion of project deliverables Implements management approved solutions, providing plans, schedules and written reports for review Demonstrates a high aptitude for learning new concepts and skills Actively participates in learning opportunities and completes assigned curriculum in a timely manner, applying knowledge to continuously improve the customer experience Completes advanced projects and complex tasks as assigned by management Qualifications High school diploma or equivalent required; Bachelor's degree (BS/BA) in a related field strongly preferred Microsoft technology certifications are highly desirable and demonstrate a commitment to professional development Familiarity with financial systems and P&L accounting is a plus, enabling strategic decision?making and budget management Solid foundation in web technologies such as PHP or ASP, with a passion for building and maintaining dynamic digital solutions Minimum of 5 years in project coordination, business development, data analysis, or a related field, showcasing a proven track record of driving results Exceptional verbal and written communication abilities, with talent for translating complex ideas into clear, actionable insights Skilled in analyzing workflows to identify inefficiencies and implement effective solutions that enhance productivity Ability to evaluate tools and options to streamline operations and optimize performance Understanding of applications and platforms commonly used in call center environments, contributing to seamless support and operations Strong interpersonal and customer service skills, fostering positive relationships and ensuring client satisfaction Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast?paced setting Advanced troubleshooting capabilities and a proactive approach to resolving challenges independently Experience mentoring and supporting junior team members, promoting growth and collaboration Technical proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Advanced Excel skills, including pivot tables and complex formulas Strong command of Python, especially with NumPy and Pandas for data cleaning, transformation, and analysis Comfortable working in Jupyter Notebooks and using SQL and Microsoft Access for data management Meticulous and thorough, ensuring accuracy and quality in all aspects of work Thrives in fast?paced environments and embraces change with agility Occasional travel may be required About Us Konica Minolta Business Solutions (Konica Minolta) has been a leader in digital transformation and workplace solutions for over 150 years. Our portfolio includes IT services, intelligent information management, video security solutions, and managed print services. We are proud to be recognized on Forbes 2025 Americas Best Large Employers list and to hold numerous industry awards. For more information, visit our website and follow us on social media. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Job Details Seniority level: Mid?Senior level Employment type: Full?time Job function: Research, Analyst, and Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr